BDC Service Specialist - Capitol Toyota

Capitol Auto Group; Salem (OR); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Very generous PTO benefits

8 paid holidays

EAP

Health, dental, vision, disability & 1

401K with profit share

Capitol University

Job summary

Capitol Auto Group is seeking a BDC Service Specialist to drive service business, manage inquiries, and schedule appointments. You will handle customer contacts via phone, online, and text, with daily targets and a team-driven environment.

The role emphasizes outbound follow-ups, inbound calls, and a strong customer-service mindset. Flexibility to work mornings, evenings, and Saturdays is required to succeed in this fast-paced setting.

Qualifications

• Handle customer contacts, follow-up, and retention.
• Respond to inbound service calls promptly.
• Identify client needs and schedule service appointments.
• Place outbound calls and emails to clients.
• Excellent oral and written communication; strong telephone skills.
• Able to multi-task in a fast-paced environment.
• Willing to work mornings, evenings, and Saturdays.
• Minimum of two years direct customer service experience.
• Automotive sales experience welcomed but not required.

Responsibilities

• Handle customer contacts, follow-up, new business development and existing customer retention.
• Receive inbound service calls and respond promptly.
• Identify client needs and schedule service appointments.
• Place outbound phone calls and emails to potential and existing clientele.
• Maintain high-quality customer service standards and follow-up.

Skills

Customer service

Phone skills

Communication skills

Multi-tasking

Flexibility

Sales experience

Teamwork

Positive attitude

Organizational skills

Attention to detail

Tools

Basic computer skills

Job description

Description

Capitol Auto Group is looking for a BDC Service Specialist to join their team! This position works Tuesday - Saturday.

The BDC Service Specialist is responsible for the development and retention of service business at every customer touch point. We are looking for a competitive, motivated, team driven professional to join our team as a BDC Service Specialist.

The BDC Service Specialist handles incoming service phone calls, schedules appointments, contacts customers via phone, online, and texts, and outbound customer satisfaction calls. Training is provided, performance is monitored and measured. Daily, weekly, and monthly goals are established.

Why Capitol Auto Group:

As members of the Capitol Auto Group Family, we are highly motivated individuals that understand our personal and professional success is greatly enhanced when we are united. We are a caring, fun and trustworthy team who understand profitability and growth come from our customers. Together we make the promise to serve each other and our customers as individuals first and then take exceptional care of their automotive needs.

Capitol Auto Group’s Diversity Statement:

Capitol Auto Group does not tolerate any form of discrimination, harassment, racism, or hate. We strive to foster an inclusive environment, and we want our Capitol Family to feel safe. We support all of our employees regardless of race, ethnic background, religion, gender orientation, or gender identity including AAPI, BIPOC, LGBTQ, and all other members of our family.

Benefits:

• Working in a family environment that truly values their employees
• Very generous PTO benefits
• 7 paid holidays
• 8 hours of charitable giving each year (Day of Giving)
• Employee Assistance Program (EAP)
• Health, dental, vision, disability & life insurance
• Company paid life insurance
• 401K with profit share
• Employee discounts
• Capitol University
• Get Fit benefits

Requirements

Job Responsibilities and Qualifications:

• Handle customer contacts, follow-up, new business development and existing customer retention
• Receive and promptly respond to inbound service calls
• Identify client needs and schedule appointments for the service department
• Place outbound phone calls and emails to potential and existing clientele
• Excellent oral, written and interpersonal communication skills
• Strong telephone skills
• Basic computer and clerical skills
• A positive attitude, exceptional work ethic, and a willingness to learn
• Ability to multi-task in a fast-paced environment
• Must be able to work flexible hours including mornings, evenings, and Saturdays
• Minimum of two years direct customer service experience
• Automotive sales experience preferred but not required

I do hereby acknowledge and understand that in order to be considered for potential employment with Capitol Auto Group, I accept and would willingly embrace and practice the Vision, Values and Standards of this company.

Vision:

To be the best at providing a unique, customer-driven automotive experience that includes respect, integrity, and innovation.

Capitol Values:

• Committed to our guests and each other beyond expectations.
• Create a fun and profitable atmosphere
• Committed to being a respectful corporate citizen through personal service or financial contributions.

Operating Standards:

• The Vision of Capitol Auto Group (CAG) is the