BDC Service Coordinator

Jobgether; Pennsylvania; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading talent matching platform is seeking a BDC Service Coordinator to deliver exceptional customer service by managing service appointment scheduling for automotive dealership clients. This role offers remote work flexibility and requires strong interpersonal skills. The ideal candidate will excel in communication, have prior experience in customer service, and possess a high school diploma. Benefits include competitive wages, comprehensive insurance, and a flexible schedule.

Benefits

Competitive hourly wage starting at $18.50

Flexible work schedule

Comprehensive health, dental, vision, life, and disability insurance

401(k) retirement plan with company match

Tuition reimbursement

Qualifications

• Must have a private dedicated office space near a router for hard-wired internet connection.
• Previous call center experience is preferred.

Responsibilities

• Manage inbound and outbound customer communications to schedule and confirm service appointments.
• Utilize scheduling software to book and manage appointments efficiently.
• Deliver high-quality, premium-brand customer service to exceed expectations.

Skills

Customer service excellence

Strong listening skills

Pleasant communication style

Proficiency with computers

Spanish-speaking

Education

High School Diploma or equivalent

Tools

myKaarma

Job description

This position is posted by Jobgether on behalf of Holman Deutschland. We are currently looking for a BDC Service Coordinator in New Jersey (USA) and Pennsylvania (USA).

This role is essential for delivering exceptional customer service by managing service appointment scheduling for automotive dealership clients. As the first point of contact, you will ensure a smooth, positive customer experience while maintaining efficient communication and scheduling accuracy. This position operates in a dynamic environment with remote work flexibility, requiring strong interpersonal skills and the ability to work within established metrics. Your work will directly impact customer satisfaction and dealership operations, supporting a culture of excellence and responsiveness.

Accountabilities

• Manage inbound and outbound customer communications to schedule and confirm service appointments
• Listen attentively to customer inquiries, accurately identifying their service needs
• Utilize scheduling software (myKaarma) to book and manage appointments efficiently
• Conduct reminder calls and follow-up interactions to ensure customer satisfaction
• Build and maintain positive relationships with customers and dealership personnel
• Adhere to a consistent work schedule with punctuality and attendance standards
• Deliver high-quality, premium-brand customer service to exceed expectations
  
  
  

Requirements

• Must have a private dedicated office space near a router for hard-wired internet connection
• High School Diploma or equivalent; additional education and customer service experience are advantages
• Excellent phone etiquette with a pleasant, engaging communication style
• Proven excellence in customer service and strong listening skills
• Proficiency with computers and ability to quickly learn new software applications
• Previous call center experience is preferred
• Spanish-speaking candidates receive an additional $1 per hour
• Reside within approximately one hour of Fort Washington, PA, or Maple Shade, NJ
  
  
  

Benefits

• Competitive hourly wage starting at $18.50, with an additional $1 per hour for Spanish speakers
• Remote work option with a flexible schedule after training
• Comprehensive health, dental, vision, life, and disability insurance
• Paid Time Off (PTO), paid holidays, bereavement, jury duty leave
• Paid pregnancy/parental leave and military leave
• 401(k) retirement plan with company match
• Tuition reimbursement and employee assistance programs
• Participation in company-sponsored events and ongoing training
  
  

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

It compares your profile to the job's core requirements and past success factors to determine your match score.

Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.

When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.

Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!