BDC Sales Representative

Blaise Alexander Family Dealerships; Muncy (Lycoming County); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Paid time off

Wellness program

Job summary

Blaise Alexander Family Dealerships is seeking a Customer Care Specialist to join the BDC team in Muncy, PA. Training is provided for those new to the role, with pay starting at $15.63/hr for Sales and $15.00/hr for Service, plus room to grow after introductory periods.

The role involves answering calls, handling inquiries with dealership scripts, scheduling appointments, and maintaining customer data with high product knowledge. Flexible evenings and weekends are required.

Qualifications

• HS Diploma or Equivalent is required.
• Clean criminal background is required.
• Positive attitude and a friendly demeanor while dialing.
• Ability to be self-motivated and handle high call volumes.

Responsibilities

• Answer incoming calls and online inquiries.
• Use provided scripts to meet dealership goals.
• Provide warm, helpful vehicle sales or service information.
• Schedule sales or service appointments.
• Collect and enter customer data into the BDC system.
• Maintain product and inventory knowledge for customers.

Skills

Customer care

Phone etiquette

Communication

Self-motivation

Scheduling

Education

HS Diploma

Job description

Job Details

Job Location: Blaise Alexander Management Inc - Muncy, PA 17756

Blaise Alexander Family Dealerships is the premier auto dealership with 40+ years of success in Pennsylvania. We currently employ 1,200 professional individuals across 21 dealerships and offer opportunities for career growth. Open the car door to your future with Blaise Alexander Family Dealerships!

Blaise Alexander Business Development Center located in Downtown Williamsport, PA is looking for Customer Care Specialists to join our growing team!

Training Pay!

We provide a training program for all unexperienced employees.

• $15.63/hr for the Sales Department (Opportunities available to make more after 90 days!)
• $15.00/hr for the Service Department (Opportunities available to make more after 2 weeks!)

Work Schedule:

Flexible, with availability needed for some evenings and weekends as required by dealership departments

A Day in the Life of a BDC Representative (but not limited to):

• Answering incoming phone calls and online inquiries
• Use precise scripts provided by the dealership when responding to customer inquiries to satisfy the dealership and manufacturer goals
• Project a warm and helpful approach while answering queries and providing general or related vehicle sales or service information
• Schedule sales or service appointments for the dealerships
• Collect and track all customer information as directed and record it appropriately into the BDC database
• Maintain and communicate to our customers a high level of product and inventory expertise

Qualifications

• HS Diploma or Equivalent
• Clean criminal background record
• Upbeat, positive, “smile” while you dial
• Ability to be self-motivated
• Ability to manage heavy phone contact

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Occasional walking or standing when assisting customers at the dealership.

Blaise Alexander offers its full-time employees and their family’s benefits packages and tools you need to be successful. Some of the benefits include:

• Health, Dental and Vision Insurance Plans
• Paid Company Life and Short-Term Disability Insurance
• 401(k) Retirement Plan (with employer match)
• Paid Holidays & Paid Time Off
• Wellness Program

Blaise Alexander Family Dealerships is an Equal Opportunity Employer. Employment is contingent upon completion of a background and driver check (if applicable).