BDC Phone CoordinatorKIA

Langdale Kia; Valdosta (GA); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated sales associate to enhance customer satisfaction and drive sales. In this engaging role, you will be responsible for setting appointments, understanding customer needs, and providing exceptional service. Your ability to communicate effectively and maintain a professional appearance will be key to your success. Join a dynamic team where your contributions will directly impact customer loyalty and dealership success. If you are passionate about the automotive industry and enjoy working with people, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills and professional appearance needed.

Responsibilities

• Ensure customer satisfaction and meet sales quotas.
• Maintain knowledge of new products and features.
• Handle customer complaints with empathy and professionalism.

Skills

Excellent communication skills

Ability to meet production and quality standards

Professional personal appearance

Ability to read and comprehend instructions

Education

High school diploma or equivalent

Job description

Reports to the Sales Manager

QUALIFICATIONS

EDUCATION

High school diploma or the equivalent.

LICENSES

Driver's License

OTHER

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

PHYSICAL REQUIREMENTS

• Spend time indoors in air-conditioned areas.
• Sitting: on a regular basis
• Standing: not usually
• Walking: on a regular basis
• Bending, twisting and/or stooping: infrequently
• Kneeling and/or squatting: infrequently
• Lifting: infrequently
• Reaching and/or lifting overhead: infrequently
• Climbing: infrequently
• Repetitive hand/finger movement: on a regular basis
• Grasping/grabbing with hands: infrequently
• Pushing and pulling: infrequently

EXPECTATIONS

GENERAL EXPECTATIONS

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow-through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state, and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend, and holiday work hours as required.

JOB-SPECIFIC EXPECTATIONS

• Be directly responsible for setting solid appointments, volume, and customer satisfaction standards, as set at the sole discretion of the dealership.
• Coordinate with the Internet Sales Manager to set and meet appointment sales quotas.
• Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.
• Determine each customer’s vehicle needs by asking questions and listening.
• Verify that customers are qualified for their wants, needs, and ability to buy.
• Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers.
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Understand the terminology of the automobile business and keep abreast of technology changes in the product.
• Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership.
• Understand equity and values, and be able to explain depreciation to customers.
• Occasionally conduct telephone transactions courteously and promptly.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Attend sales meetings occasionally.

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, technological developments, etc...).