BDC MANAGER

Patriot Motors; Bourbonnais (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a premier auto dealership in the Midwest as a Business Development Center Representative. This role is vital for enhancing customer relationships and ensuring seamless appointment scheduling for sales associates. You'll thrive in a supportive environment that values excellence and community impact, with opportunities for professional growth. Enjoy competitive compensation and a comprehensive benefits package, including medical, vision, and dental insurance. Be part of a dynamic team that empowers you to make a difference and elevate customer experiences.

Benefits

Medical insurance

Vision insurance

Dental insurance

401(k) plan

Paid time off (PTO)

Bonuses

Holiday pay

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service or sales experience preferred.

Responsibilities

• Receive inbound sales calls and leads.
• Schedule appointments based on client needs.
• Follow up with clients post-visit for satisfaction.

Skills

Excellent oral communication

Excellent written communication

Interpersonal communication skills

Customer service skills

Problem-solving skills

Organizational skills

Education

High School Diploma or GED

1-2 years related experience

Job description

Business Development Center (BDC) Representative/Traffic Manager

The Business Development Center Representative is responsible for receiving incoming sales calls, establishing relationships with customers, and scheduling appointments for the Sales Associates.

The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff, and customers.

Responsibilities

1. Receiving inbound sales phone calls and leads
2. Identifying the client's needs and scheduling appointments
3. Placing outbound phone calls to potential leads
4. Ensuring all clients' concerns are addressed prior to the appointment date, such as cost, warranty questions, appointment duration, etc.
5. Contacting clients prior to the appointment date to confirm
6. Mailing marketing letters to provided leads
7. Following up post-visit to ensure customer satisfaction

Requirements

• High school diploma or equivalent
• Excellent oral, written, and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem-solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or an equivalent combination of education and experience.

Benefits

Our comprehensive benefits package includes medical, vision, and dental insurance, a 401(k) plan, paid time off (PTO), bonuses, and holiday pay.

About Us

Discover a career at Patriot Motors, the premier locally owned and operated auto dealership in the Midwest, where excellence defines our endeavors. We pride ourselves on creating a supportive and dynamic workplace where every team member can thrive and grow professionally. Our training program equips team members with advanced tools and systems, empowering them to enhance customer experiences and streamline operations seamlessly.

As part of our team, you'll enjoy competitive compensation packages, comprehensive insurance benefits, and opportunities for professional growth. Join Patriot Motors and be part of a team that values excellence, community impact, and continuous improvement.