BDC Consultant - Leith Honda

Holman; Raleigh (NC); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays, Bereavement, and Jury</

Paid Pregnancy/Parental leave

Paid Military Leave

Tuition Reimbursement

Job summary

Holman is seeking a highly motivated, customer-focused Business Development Consultant to join our Leith Honda team in Raleigh. This in-store role connects our virtual BDC with the Store to increase sales and strengthen customer relationships.

You will maximize internet lead performance, manage TO distribution to Sales Advisors, follow up on TOs, and maintain daily notes and appointments. A high school diploma, CRM familiarity, and 2–4 years of customer service or sales experience are required.

Qualifications

• High school diploma or equivalent required.
• 2-4 years of customer service or sales experience preferred.
• Experience in automotive industry or CRM systems is a plus.
• Proficient with MS Office and CRM tools.

Responsibilities

• Maximize Internet Lead and TO (telephone opportunities) performance.
• Facilitate effective TO distribution to Sales Advisors.
• Follow-up with TOs to ensure workflows are executed.
• Review internal notes ensuring each TO is handled personally and promptly.
• Keep daily notes on TO activity for regular follow up and reporting.
• Be fully prepared for daily appointments and confirm appointment times.
• Reschedule “No Show” appointments when necessary.
• Understand the importance and benefits to the retail business.
• Identify opportunities to build trust and mutual respect.

Skills

Strong organizational skills

2-4 Years of Customer Service or Sales

MS Office Programs (Outlook, Excel, (W

Education

High school diploma

Tools

CRM tools

MS Office

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman is currently seeking highly motivated; customer focused Business Development Consultant to join our family at Leith Honda! This in-store role is crucial in creating and maintaining a productive relationship between our virtual BDC and the Store to increase sales.

What will you do?

• Maximize Internet Lead and Portfolio Management TO performance
• Facilitate effective TO distribution to Sales Advisors
• Follow-up with TO’s to ensure work-flows have been executed
• Review internal notes ensuring each TO is handled personally and promptly
• Keep daily notes on TO activity to ensure a regular follow up and reporting process
• Be fully prepared for daily appointments
• Confirm appointments prior to arrival time
• Reschedule “No Show” appointments when necessary
• Understand importance and benefits to the retail business
• Identify opportunities to build trust and mutual respect

What are we looking for?

• High school diploma
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint)
• Strong organizational skills
• 2-4 Years of Customer Service or Sales Experience
• Experience in automotive industry a plus
• Experience using CRM tools, Automotive CRM a plus
• Familiarity with dealership operations a plus
• Familiarity with BDC functions a plus
• Experience reviewing and improving processes to increase efficiencies

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location. On target earnings fall within the range of $70,000.00 - $75,00.00 USD annually for full time employees, with higher earning potential. The annual compensation range is comprised of an hourly rate plus monthly bonus potential.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part‐Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job‑related skills, experience, relevant education or training, and geographic location, starting in the range of $23.11 - $32.93 USD per hour.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact [e-mail]

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.