BDC / Cashier Manager

Toyota of Rockwall; Rockwall (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Toyota of Rockwall seeks a motivated BDC/Cashier Manager to lead its Business Development Center and cashier operations. In this hybrid role, you'll drive service traffic and enhance customer experiences through team leadership and effective communication strategies while fostering a supportive work culture.

Benefits

Medical, vision, and dental insurance

401(k) retirement savings plan

Paid vacation and holidays

Company-paid training

Inclusive workplace culture

Qualifications

• 3+ years of experience in a Business Development, Sales Management, or Customer Service role.
• Strong understanding of CRM systems.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Lead and manage a team of BDC Agents to ensure high performance.
• Create and manage work schedules for BDC Agents and cashiers.
• Analyze service BDC metrics and generate performance reports.

Skills

Leadership

Communication

Analytical skills

Organizational skills

Interpersonal skills

Tools

CRM systems

Job description

Job Details

Job Location: Toyota of Rockwall - Rockwall, TX

Salary Range: Undisclosed

BDC / Cashier Manager

BDC/Cashier Manager

About Us

At Toyota of Rockwall, we’re more than just a dealership — we’re a customer-first, community-focused team dedicated to delivering exceptional service. We foster a strong team culture, prioritize innovation, and are committed to providing a rewarding experience for both our customers and employees.

Position Overview

We’re looking for an experienced and driven BDC & Cashier Manager to lead our Business Development Center and cashier operations. This hybrid leadership role is perfect for someone who is strategic, organized, and passionate about team development and customer satisfaction. You’ll manage BDC reps and dealership cashiers, ensuring smooth daily operations and high-performance communication that drives service traffic and enhances the customer experience.

Qualifications

• 3+ years of experience in a Business Development, Sales Management, or Customer Service leadership role; automotive industry experience strongly preferred.
• Proven track record of team leadership and hitting performance targets.
• Strong understanding of CRM systems.
• Excellent communication, organizational, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced, goal-driven environment.
• Bilingual (English/Spanish) a plus.

Key Responsibilities

• Lead and manage a team of BDC Agents to ensure high performance and achievement of service department goals.
• Create and manage work schedules for both BDC Agents and cashiers to ensure proper coverage and efficient operations.
• Supervise dealership cashiers, including oversight of daily tasks and performance.
• Develop and implement effective phone, email, and text communication strategies to generate and follow up on service appointments.
• Oversee appointment-setting processes to drive consistent service traffic and ensure a smooth workflow for the service department.
• Manage CRM software to track customer interactions, follow-ups, and appointment statuses.
• Monitor call scripts, email templates, and messaging for consistency, professionalism, and effectiveness.
• Analyze service BDC metrics and KPIs (contact rates, appointment show rates, conversion rates) and generate performance reports.
• Collaborate with the Service, Parts, and Marketing teams to align strategies and improve the overall customer experience.
• Handle escalated service-related customer inquiries to ensure high satisfaction.
• Continuously seek opportunities to improve communication processes, technology utilization, and employee performance.

What We Offer

• Medical, vision, and dental insurance
• 401(k) retirement savings plan
• Paid vacation and holidays
• Company-paid training and ongoing professional development
• A positive, respectful, and inclusive workplace culture

Toyota of Rockwall is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All employment decisions are based on qualifications, merit, and business need.