BDC Associate Fixed Ops- BMW of Fairfax

Sonic Automotive; Virginia; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a motivated BDC Associate to enhance customer experiences at their Fairfax dealership. This role involves generating service appointments and managing customer inquiries through effective communication and lead management tools. You'll be part of a supportive team that values your growth and success, offering comprehensive training and competitive compensation. Join a company dedicated to your future, where your contributions will make a significant impact in the automotive industry. If you're ready to take your career to the next level, this is the opportunity for you.

Benefits

Comprehensive Training

Competitive Compensation

Unparalleled Benefits

Internal Advancement Opportunities

Qualifications

• Excellent verbal and written communication skills are essential.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Respond to internet inquiries with accuracy and professionalism.
• Generate service appointments and conduct customer surveys.

Skills

Verbal Communication

Written Communication

Organizational Skills

Time Management

CRM Software

Customer Service

Tools

Lead Management Tools

CRM Software

Job description

BDC Associate Fixed Ops- BMW of Fairfax in Fairfax, VA at Sonic Automotive

Location: 8427 Lee Highway
Fairfax, VA 22031

Job Type: Sales

Experience: Associate

About

At BMW Fairfax, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Purpose:
The Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and closely track customer interest. The Service BDC Associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

1. Respond to internet inquiries with courtesy, accuracy, and professionalism.
2. Promptly and accurately enter all customer inquiry data into the CRM.
3. Generate service appointments.
4. Conduct phone surveys to assess customer preferences and quality of experience.
5. Effectively utilize lead management tools.
6. Compile all necessary reports, forms, and other documentation on a timely basis.
7. Perform cashier duties as requested.
8. Perform other job-related duties as assigned.
9. Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.

Qualifications:

1. Excellent verbal and written communication skills.
2. Ability to work independently and as part of a team in a fast-paced environment.
3. Ability to work in a call center environment.
4. Strong organizational and time management skills.
5. Ability to read and comprehend rules, regulations, policies, and procedures.

It's time to make the most important move of your career. From our cooperative, team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.