BDC Associate

Orland Park Division; Tinley Park (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid training

Paid vacation

Medical insurance

Dental insurance

Vision care

401K

Closed Sundays

Job summary

The International Autos Group is seeking a results-driven Call Center Manager to lead day-to-day operations across our automotive centers. You will manage leads, coach staff, and drive performance metrics in a fast-paced environment.

Ideal candidates have prior sales and management experience, strong communication, and a collaborative mindset. We offer paid training, paid vacation, comprehensive medical/dental/vision coverage, 401K, and Sundays closed.

Qualifications

• Strong communication skills.
• Positive energy.
• Eager to improve.
• Competitive attitude.
• Previous sales experience required.
• Previous management experience preferred.
• Automotive industry experience preferred.
• Team player.
• Organized.
• Self-motivated individual that thrives on goals.

Responsibilities

• Manage and track all leads.
• Ensure all leads are followed up with in a timely manner.
• Manage day-to-day business of the center.
• Collect and analyze metrics.
• Provide training and ongoing support to the call center representatives.
• Answer customer inquiries and calls when necessary.

Skills

Strong communication

Positive energy

Eager to improve

Competitive attitude

Previous sales experience

Previous management experience

Automotive industry experience

Team player

Organized

Self-motivated

Job description

The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company.

WE OFFER:

• Paid training
• Paid vacation
• Medical, dental, and vision
• 401K
• Closed Sundays

RESPONSIBILITIES:

• Manage and track all leads
• Ensure all leads are followed up with in a timely manner
• Manage day-to-day business of the center
• Collect and analyze metrics
• Provide training and ongoing support to the call center representatives
• Answer customer inquiries and calls when necessary

REQUIREMENTS:

• Strong communication skills
• Positive energy
• Eager to improve
• Competitive attitude
• Previous sales experience required
• Previous management experience preferred
• Automotive industry experience preferred
• Team player
• Organized
• Self-motivated individual that thrives on goals