BDC Associate

International Alfa Romeo; Tinley Park (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid training

Paid vacation

Medical coverage

Dental coverage

Vision coverage

401K

Closed Sundays

Job summary

The International Autos Group is seeking a Center Manager to lead the call center operations at our Tinley Park, IL location. You will oversee daily activities, manage leads, and drive performance metrics to ensure top customer service and sales results.

We offer paid training, medical and retirement benefits, and a strong team environment. Prior automotive retail sales and management experience is preferred, with a proactive, collaborative mindset to motivate staff and exceed targets.

Qualifications

• Must have proven sales experience in automotive retail.
• Experience managing a call center or sales center is preferred.
• Strong communication and people skills essential.

Responsibilities

• Manage and track all leads.
• Ensure timely follow-up on all leads.
• Oversee day-to-day operations of the center.
• Collect and analyze performance metrics.
• Train and support call center representatives.
• Respond to customer inquiries and calls as needed.

Skills

Strong communication

Positive energy

Eager to improve

Competitive attitude

Sales experience

Management experience

Auto retail experience

Team player

Organized

Self-motivated

Job description

The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company.

WE OFFER:

• Paid training
• Paid vacation
• Medical, dental, and vision
• 401K
• Closed Sundays

RESPONSIBILITIES:

• Manage and track all leads
• Ensure all leads are followed up with in a timely manner
• Manage day-to-day business of the center
• Collect and analyze metrics
• Provide training and ongoing support to the call center representatives
• Answer customer inquiries and calls when necessary

REQUIREMENTS:

• Strong communication skills
• Positive energy
• Eager to improve
• Competitive attitude
• Previous sales experience required
• Previous management experience preferred
• Automotive industry experience preferred
• Team player
• Organized
• Self-motivated individual that thrives on goals