BCT Reservationist- Full Time

Inktel Contact Center; Fort Lauderdale (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking passionate individuals who excel in customer service and thrive in a bilingual environment. This role offers the flexibility of working from home while engaging with customers in a meaningful way. You will be part of a supportive team that values service and integrity, providing you with the opportunity to grow and develop your skills. If you are enthusiastic, dependable, and eager to make a difference, this position could be your perfect match. Join a forward-thinking company that values your contributions and offers a vibrant work culture.

Qualifications

• Proven track record of STRIVE values: Service, Tenacity, Responsibility, Integrity, Versatility, Entrepreneurship.
• Strong desire to help and take ownership of customer situations.

Responsibilities

• Communicate proactively and professionally with customers.
• Respond to questions and exceed customer expectations.
• De-escalate upset customers and explore options to satisfy their needs.

Skills

Bilingual (English & Spanish)

Customer Service

Active Listening

Communication Skills

Problem Solving

Multitasking

Job description

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you!

Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.

Qualifications:

• Proven track record of ALL of the following STRIVE values:

• [S]ervice
• [T]enacity
• [R]esponsibility
• [I]ntegrity
• [V]ersatility
• [E]ntrepreneurship
• Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
• Strong desire to be helpful and take ownership to resolve customer situations
• Empathetic and active listening
• Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Driven by delivering results
• Professional demeanor, put together
• Dependable and consistent, history of good attendance
• Naturally curious with an aptitude for learning and understanding quickly
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Prior customer service/troubleshooting experience preferred
• BILINGUAL (English & can SPEAK SPANISH)

Responsibilities:

• Communicate with customers in a proactive and professional manner.
• Respond to questions and provide information while exceeding customer expectations.
• De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
• Identify root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best in class service.

Details:

• Start Date: February 24, 2025
• Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks
• Production Schedules available:
• Regular Shift –5 days a week (includes 1 weekend day (40 hrs a week)
• Pay: $15.87/hr
• Must be Bilingual (English & Speak Spanish)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.