Bay Club Associate

The Bay Club Company; Fremont (CA); On-site; USD 24,452 - 25,141; Full time

Benefits offered by this job

Club membership

Health insurance

Paid time off

Discounts on club services

Job summary

The Bay Club Company is seeking an Operations Associate in Fremont, California. This role involves providing outstanding member service, managing various club operations, and ensuring cleanliness across club facilities. Candidates should have at least one year of hospitality experience, strong communication skills, and a customer service-oriented attitude. Benefits include health insurance, club membership, and competitive pay ranging from $17.75 to $18.25 per hour. A flexible schedule is required, including weekends and holidays.

Qualifications

• At least one year of experience in the hospitality industry or related service position preferred.
• Strong verbal communication and conflict resolution skills.
• Enthusiastic, responsible, and dependable team player.

Responsibilities

• Greet members and guests upon arrival.
• Operate cash register and process payments.
• Assist in maintaining cleanliness across the club.

Skills

Customer service skills

Verbal communication

Detail-oriented

Conflict resolution

Computer skills

Education

Food Safety certification

CPR certification

Tools

Microsoft Outlook

Job description

GENERAL SUMMARY

The Operations Associate contributes to overall club success by assisting in a variety of roles throughout the club. They provide the highest level of member service, maintain club cleanliness, and consistently demonstrate a positive and professional attitude. The role enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.

Primary Job Functions

Customer Service

• Greet members and guests upon arrival.
• Check membership status and verify membership.
• Ensure guests complete a Guest Registration Waiver and pay applicable fees.
• Book appointments, program, and class reservations for members and guests.
• Provide information regarding club programming and facilities.
• Deliver an exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.
• Represent the club in a professional manner through image, dress, communication, and immediate follow‑through and response.
• Provide membership sales team with guest/prospect lead contact information.

Reception Desk Oversight (if applicable)

• Operate cash register.
• Process payments.
• Manage and balance cash drawer each shift.
• Perform opening and/or closing duties as required.
• Answer and transfer phone calls.

Café Oversight (if applicable)

• Create and serve food and beverage items.
• Promote daily specials and encourage upgrades to each order.
• Operate cash register and process payments through cash or credit card handling or member account charges.
• Perform café opening and/or closing duties as required.
• Maintain a clean, safe work environment according to state and local food safety standards.
• Hold State Food Handler Certification and Responsible Beverage Service certification (if serving alcohol).

Pool Deck Oversight (if applicable)

• Greet members and guests upon arrival to the pool area.
• Act as a host in the designated area or event space.
• Work with the F&B team to offer food and drinks from designated outlets and support kitchen operations.
• Offer seating, make members/guests comfortable, and provide a tour of pool deck amenities.
• Communicate and book appointments for programs and events.
• Provide information regarding club programming and facility updates.
• Assist with maintaining refreshment stations and towel operations.

Parking Garage Oversight (if applicable)

• Warmly greet members with a smile.
• Check members and guests in by verifying membership.
• Audit cars parked in the garage when necessary.
• Perform opening and/or closing duties as required.

Cleanliness

• Assist in maintaining cleanliness and stock levels across the club, primarily focused on the sports desk, locker rooms, lobby, fitness areas, pool deck, and surrounding areas.
• Perform detail cleaning and preventive maintenance such as restocking towel shelves, emptying and wiping down trash cans, disinfecting and cleaning toilets and showers, cleaning vanity mirrors and top lights, vacuuming carpets, mopping floors, and dry mopping wet areas.
• Restock vanity supplies and replenish inventory and janitorial products.
• Maintain a clean, safe work environment.
• Assist with laundry functions, including collecting, washing, drying, and folding towels.

Communication and Relationships

• Communicate timely and follow‑up as appropriate.
• Participate actively in required events, programs, meetings, and trainings.

Other Job Functions

• Flexibility in work schedule; may require day and evening shifts, weekends, and holidays.

Qualifications

Minimum Qualifications

To perform this job successfully, an individual must be able to carry out each primary job function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills & Knowledge

• Knowledge of company policies.
• Written comprehension and expression: ability to read, understand, and communicate information and ideas in writing so others will understand.
• Oral comprehension and expression: ability to understand and communicate so others can understand ideas and information.
• Computer skill: ability to utilize club software programs and email communication software, such as Microsoft Outlook.

Experience & Education

• At least one year of experience in the hospitality industry or a related service position preferred.
• Food Safety certification (if applicable).
• Professional, friendly manner and excellent customer service attitude and abilities.
• Strong verbal communication and conflict resolution skills.
• Enthusiastic, responsible, and dependable team player.
• Self‑motivated, takes initiative, anticipates the needs of others, and willing to acquire new skills.
• Well organized and detail oriented.
• CPR certified.

Working Conditions / Physical Requirements

The associate is regularly required to stand for extended periods, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear. Occasionally required to walk or stoop, kneel, crouch, crawl, taste or smell, and frequently lift and/or move up to 50 pounds. Vision requirements include close vision, distance vision, and ability to adjust focus. The noise level is usually moderate.

Compensation

Estimated Base Pay Range: $17.75 - $18.25 per hour.

Benefits: Club membership, competitive compensation, discounts on club services and amenities, continuing education, community involvement, paid time off, health insurance (offered to full‑time associates, eligibility starting at 25 average hours per week).

Equal Opportunity Employer

The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race, color, religion, creed, sex, gender identity, sexual orientation, national origin, accent, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, or persons with AIDS or AIDS‑related condition. TBCC complies with all applicable federal, state, and local laws protecting against discrimination.

County Fair Chance Ordinance

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.