Operations Associate

The Bay Club Company; Burlingame (CA); On-site; USD 24,603 - 25,981; Full time

Benefits offered by this job

Club Membership

Competitive Compensation

Discounts on club services and perks

Continuing Education

Community Involvement

Paid Time off

Health Insurance

Job summary

The Bay Club Company is seeking an Operations Associate to support daily club operations and deliver exceptional member service. You will greet members, assist guests, and help with bookings and guest registrations, ensuring a welcoming and polished club experience.

You will work across reception, café, pool deck, and cleanliness duties to maintain high standards, support a seamless guest journey, and uphold the club’s culture and values.

Qualifications

• Policies and Regulations knowledge
• Written comprehension and expression abilities
• Oral comprehension and expression abilities
• Computer skills with club software and email

Responsibilities

• Greet members and guests and check them in by verifying membership.
• Ensure guests complete Guest Registration Waiver and pay applicable fees.
• Book appointments, programs, and class reservations.
• Provide information about Club programming and facilities.
• Deliver exceptional service and support member retention.
• Represent the club professionally through appearance and communication.

Skills

Customer service

Communication

Written comprehension

Oral communication

Computer skills

Job description

General Summary

The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.

Job Description

The Operations Associate plays a key role in managing daily club operations to ensure an exceptional experience for members and guests. This position involves welcoming, assisting, and engaging members with professionalism and attentiveness in a variety of service settings.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".

Our Mantra

• Respect The Past
• Accept Responsibility
• Pay it Forward

Our Actions We Live By

It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll‑up‑your‑sleeves kind of crew. Know it's never about one person— we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete's Promise

• Service Forward
• Ruthlessly Consistent
• Do the Right Thing

Primary Job Functions

Customer Service

• Greet members and guests upon arrival to the Club.
• Check members in by verifying their membership.
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees.
• Book appointments, program, and class reservations for members and guests.
• Provide information regarding Club programming and facilities.
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
• Provide membership sales team with guest/prospect lead contact information.

Reception Desk Oversight (if applicable)

• Operate cash register.
• Process payments.
• Manage/handle cash and balance cash drawer each shift.
• Perform opening and/or closing duties, as required.
• Answer and transfer phone calls.

Café Oversight (if applicable)

• Create and serve food and beverage items.
• Promote daily specials and encourage upgrades to each order.
• Operate cash register, process payments through cash or credit card handling and/or member account charges.
• Café opening and/or closing duties, as required.
• Maintain a clean, safe work environment according to State and Local food safety standards.
• State Food Handler Certification.
• Responsible Beverage Service (RBS) state certification (if serving alcohol).

Pool Deck Oversight (if applicable)

• Greet members and guests upon arrival to the Pool Area.
• Act as a Host in the designated area or event space.
• Work with the F&B team to offer food and drinks from designated food outlets.
• Offer seating, make members/guests comfortable and provide a tour of pool deck amenities.
• Communicate and book appointments for programs and events.
• Provide information regarding Club programming and facilities updates.
• Assist with maintaining refreshment stations: Refill water, stock supplies and keep area clean.
• Provide towels as needed, assist with towel operation.

Parking Garage Oversight (if applicable)

• Warmly greeting each member with a smile.
• Check members and guests in by verifying their membership.
• When necessary, audit cars parked in garage.
• Perform any opening and/or closing duties, as required.

Cleanliness

• Assist in maintaining the cleanliness and stock levels throughout the Club.
• Detail cleaning and preventive maintenance responsibilities such as re‑stocking towel shelves, emptying and wiping down trash cans, disinfecting and cleaning toilets and showers, using vanity mirrors and top lights, vacuuming carpets, mopping floors regularly, and dry‑mopping wet areas.
• Restock vanity supplies and replenish inventory and janitorial products.
• Maintain a clean, safe work environment.
• Assist with laundry functions that include collecting, washing, drying, and folding towels.

Communication and Relationships

• Communicate timely and follow up, as appropriate.
• Active participation in required events, programs, meetings, and trainings.

Other Job Functions

• Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Qualifications

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills & Knowledge

• Policies and Regulations – Knowledge of company policies.
• Written Comprehension and Expression – Ability to read, understand and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression – Ability to understand and communicate so others can understand ideas and information.
• Computer – Ability to utilize club software program and email communication software, such as Microsoft Outlook.

Experience & Education

• At least one year experience in the hospitality industry or related service position preferred. Food Safety certified (if applicable).
• Professional, friendly manner and excellent customer service attitude and abilities.
• Strong verbal communication and conflict resolution skills.
• Enthusiastic, responsible, and dependable team player.
• Self‑motivated, takes initiative, anticipates the needs of others and willing to acquire new skills.
• Well organized and detail oriented.
• CPR certified.

Working Conditions / Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and listen. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required for this job include close vision, distance vision, and ability to adjust focus. The noise level in the work environment is usually moderate.

Job Description Revision

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

An Equal Opportunity Employer

The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race, color, religion, creed, sex, sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

Estimated Base Pay Range

$17.86 - 18.86 / hour

Other Compensation And Benefits

At the Bay Club, we offer programs and perks that cultivate a healthy and active workplace environment. Here are the perks you can expect in your benefits package: Club Membership, Competitive Compensation, Discounts on club services and amenities, Continuing Education, Community Involvement, Paid Time off*, Health Insurance*. *Offered to Full‑Time associates. Full‑Time status eligibility starting at 25 average hours of work per week.

Additional County Ordinances

LA County: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.