Battery and Charger Field Technician

Concentric, LLC; Eastvale (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Concentric is the first national industrial power services organization delivering forklift and critical power solutions with a focus on reliability and safety. The Field Technician, Motive Power, inspects, maintains and repairs motive power equipment, performing basic troubleshooting and field repairs while meeting safety and documentation standards.

This role reports to the Regional Service Manager and involves travel within designated territory, with overnight stays as needed, and occasional

Qualifications

• High School or GED Diploma required. Prefer an Associate Degree from an approved two-year college or university or very strong equivalent experience.
• Must be able to pass a background check.
• Must have a valid driver's license. CDL a plus but not required.
• Must be able to pass a drug test, our technicians are subject to random drug.
• Working knowledge of basic AC and DC electrical/electronic theory.
• Strong communication, problem solving, and analytical skills.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Experience in material handling environment is preferred, but not required.
• Intermittent travel expected within designated territory, home most nights.
• Willingness to work occasional overtime.

Responsibilities

• Inspect, maintain, and repair motive power equipment.
• Perform routine preventative maintenance.
• Troubleshoot battery and charger systems.
• Perform repairs at customer locations and Concentric shops.
• Respond to client needs in a timely manner, while applying great customer service behaviors.
• Complete all work order and customer facing documentation while adhering to Concentric SOP expectations.
• Work safely and follow all safety requirements.
• Work independently or with a team in a professional manner.
• Other duties as assigned by supervisor.

Skills

Communication skills

Problem solving

Analytical skills

Work independently

Team collaboration

Education

High School or GED

Associate Degree preferred

Job description

Description

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

Job Summary

The Field Technician, Motive Power, is responsible for inspecting, maintaining, and repairing motive power equipment. This position conducts basic troubleshooting, field and shop repairs, and responds to customer needs. This position reports to the Regional Service Manager and does not have any direct reports.

Key Job Responsibilities:

• Perform routine preventative maintenance.
• Troubleshoot battery and charger systems.
• Perform repairs at customer locations and Concentric shops.
• Respond to client needs in a timely manner, while applying great customer service behaviors.
• Complete all work order and customer facing documentation while adhering to Concentric SOP expectations.
• Work safely and follow all safety requirements.
• Work independently or with a team in a professional manner.
• Other duties as assigned by supervisor.

Key Performance Measurements:

• A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Exercises high degree of time management skill, resulting in greater than 90% time billable to customers.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company impact.

Requirements

• High School or GED Diploma required. Prefer an Associate Degree from an approved two-year college or university or very strong equivalent experience.
• Must be able to pass a background check.
• Must have a valid driver's license. CDL a plus but not required.
• Must be able to pass a drug test, our technicians are subject to random drug.
• Working knowledge of basic AC and DC electrical/electronic theory.
• Strong communication, problem solving, and analytical skills.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Experience in material handling environment is preferred, but not required.
• Intermittent travel expected within designated territory, home most nights.
• Willingness to work occasional overtime.

Concentric Technicians may need to travel out of state to perform work. The Department of Transportation (DOT) has several requirements for drivers of commercial motor vehicles weighing less than 26,001 pounds who are driving across state lines, including: