BAS Systems Operator & Field Troubleshooter

M.C. Dean, Inc.; Washington (District of Columbia); On-site; USD 76,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and dis

Disability insurance

Paid time off

401k Retirement Plan

Tuition reimbursement

Paid maternity leave

Military Reserve pay offset

Job summary

M.C. Dean, Inc is seeking a BOC Specialist to monitor and operate the Building Automation System, log issues with the service desk, and coordinate with field trades for troubleshooting. The role requires interpreting technical documentation, performing system calibrations, and ensuring timely alarm responses.

Candidates should have a high school diploma or GED with 6+ years of experience, plus at least 3 years in BAS monitoring and DDC controls. U.S.

Qualifications

• High school diploma or GED with 6+ years progressive experience required.
• Citizenship and security eligibility duties noted in description.
• Three years BAS monitoring and DDC controls experience in building controls industry required.

Responsibilities

• Monitors and operates Building Automation System; assist Service Desk calls and create work orders.
• Coordinate with call center; assist field trades in troubleshooting and triage.
• Monitor system performance, back up software, test control components, and ensure alarms are set for efficiency.
• Respond to service calls, propose maintenance programs, and implement long-term service strategies.
• Maintain procedures and checklists for service calls and maintenance tasks.

Skills

Windows PC

Read technical docs

Troubleshooting

HVAC knowledge

Networks

Education

High school diploma or GED

Vocational/Associate degree preferred

Job description

Overview

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

Clearance Requirement:Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information;ability to obtain & maintain HSPD & Secret, preferred HSPD-12 & Secret Active.

Responsibilities

BOC Specialist will be primarily responsible for monitoring and operating the Building Automation System and sometimes answering the Service Desk phone and creating work orders in the site work order system. In this position, you will be expected to apply adjustments in the Building Automation System in response to tenant calls, work orders, alarms.

Call and Site Coordination:

• Works with call center to log and identify problem areas in the building.
• Assists other trades in the field in the active troubleshooting of systems.
• Monitors system for alarms, provides reports and performs triage on system reports and performs triage on system messages.

Systems Operations:

• Monitors controlled systems for performance and problems.
• Backs up application software and checks network integrity of control devices.
• Debugs and simulates programs, checks calibration of hardware/software devices, configures parameters and tests control components and software.
• Performs function check of all control systems and documents results.
• Sets up alarms for optimal efficiency and response.

Service:

• Responds to service calls by determining the problem, identifying the cause, and implementing a solution to address the issues.
• Works with the customer to recommend and adjust a maintenance program for their system. Identifies and implements long term service strategies.

Performance Quality:

• Performs all work in accordance with contract documents and applicable company standards.
• Performs work to meet the required response times and to facilitate others to meet response times.
• Develops and maintains procedures and check lists for the execution of service calls, system routine maintenance and commissioning tasks to maintain consistency and completeness of the work.

Communications:

• Keeps Client/Call center informed of questions, progress, information needs, and discrepancies in system and other issues impacting the operation of the building and comfort of occupants.
• Initiates follow up action to secure needed responses in a timely manner.
• Using real time judgement to escalate building issues to the proper entities.

Qualifications

• High school diploma or GED with at least 6+ years of progressive experience. Vocational school or associate degree in a technical trade preferred.
• Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information;ability to obtain & maintain HSPD & Secret, preferred HSPD-12 & Secret Active.
• Three years BAS monitoring and DDC controls experience within the building controls industry.

Candidate Expectations:

• Ability to operate a Windows PC.
• Ability to read and interpret technical documentation including sequence of operations, technical product literature, programming manuals and specifications.
• Ability to troubleshoot basic communications wiring, control logic wiring and end devices.
• Knowledge of building mechanical and electrical equipment functions and use, HVAC systems control applications and relevant hardware and software products.
• Knowledge of commonly used networks and network topologies.
• Ability to work at a computer terminal with mouse and keyboard for extended periods.
• Good customer communication skills.

Desired / Advantageous Qualifications

• Schneider Controls Certification
• Building Automation Certification?

We offer an excellent benefits package including:

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Abilities

• The position requires the ability to lift, carry, and move objects weighing up to [50 pounds] on a regular basis. Candidates must demonstrate physical strength and stamina to perform various tasks, including but not limited to, loading, and unloading, operating equipment, and assisting in the transportation of various materials. Proper lifting techniques and safety protocols must be followed to ensure personal and team safety.
• Relocates a 12 foot stepladder without assistance.
• Works at various heights up to 60 feet and can climb and maintain balance on scaffolds, aerial lifts, catwalks and all types of ladders.
• Walks, climbs, lifts, squats, crawls, kneels, pushes, pulls and reaches overhead on a routine and repetitive basis.
• Possess good vision (may be corrected vision), the ability to see in color, and the ability to hear and communicate in English.
• May use a standard ladder without exceeding the weight limit while carrying tools.
• Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Apply general rules to specific problems to produce answers that make sense.
• Combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
• See details at close range (within a few feet of the observer).
• Listen to and understand information and ideas presented through spoken words and sentences.

Pay Range

USD $36.30 - USD $45.38 /Hr.