Bartender - The Monarch hotel by HQ

sbe Lifestyle Hospitality; New Orleans (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

sbe Lifestyle Hospitality is seeking a Bartender to provide exceptional service to guests at the bar. You will prepare and pour drinks, maintain stock, and keep the bar clean and organized in a fast-paced setting with VIP guests.

You should have strong beverage knowledge, be highly organized, and able to multitask while delivering a polished, friendly experience. Minimum two years in a high-end dining or hospitality environment is preferred.

Qualifications

• Minimum of two (2) years relevant experience in high-end, service-focused environment.
• Must be at least 21 years of age or older.
• Strong knowledge of beverages, glassware and garnishes.
• Ability to maintain a relaxed, upbeat demeanor in a fast-paced environment.

Responsibilities

• Provides excellent service to all guests at the bar.
• Prepares drinks with proper portions and ingredients per recipes.
• Expedites orders quickly and follows up for additional beverage needs.
• Maintains bar stock, proper par levels, and cleanliness.
• Manages cash handling and beverage costs effectively.
• Works with other staff to ensure VIP guest satisfaction.

Skills

Guest service

Bar knowledge

Mixology

Communication

Tools

POS systems

Job description

Established in 2002 by Founder and CEO Sam Nazarian, sbe is a privately held, leading lifestyle hospitality company that develops, manages and operates world-class hotels, restaurants, lounges and nightclubs. Through exclusive partnerships with cultural visionaries, sbe is devoted to creating extraordinary experiences throughout its proprietary brands with a commitment to authenticity, sophistication, mastery and innovation. Over the last decade, sbe has mastered the art of creating desirable destinations; the lifestyle platform included over 100 hotels and 150 restaurants and lounges. In 2020, Nazarian sold the remaining 50% stake of sbe’s hotel platform to Accor Hotels. The $850 million cash and asset swap deal was groundbreaking for the lifestyle hotel category.

For nearly 20 years, SLS, born from Nazarian’s vision, has led the luxury lifestyle hospitality experience, re-defining new levels of service, re-imagining the hotel restaurant and dining offer, dreaming up the most captivating spaces and delivering all with a mischievous charm uniquely its own. In doing so, SLS re-shaped expectations of luxury. With an ambitious spirit, sbe grew their empire by acquiring Morgans Hotel Group, adding iconic brands like Delano and Mondrian to the company’s portfolio. Since its acquisition, Nazarian’s passion for creating extraordinary experiences grew. Today, sbe is poised to take their special brand of lifestyle to the next level with a new concept, HQ.

sbe recently announced an exclusive partnership with iconic singer, songwriter, actor and entrepreneur Marc Anthony and his company Magnus as new equity partners in sbe. This powerhouse partnership between longtime friends and titans of industry, Sam Nazarian and Marc Anthony, represents a major milestone in the continued growth and evolution of the leading luxury and lifestyle brand. sbe’s new multi-vertical business strategy will focus on growing the brand among Latin American audiences. This partnership with Marc Anthony will not only strengthen but also solidify sbe’s position as the leading luxury and lifestyle hospitality platform in the world, amplifying its well-established restaurant and entertainment portfolio, Disruptive Restaurant Group, and the largest premium QSR brand and digital food company, C3.

HQ joined Wyndham’s Registry Collection Hotels brand, tapping into the scale, resources and reach of the world’s largest hotel franchisor.

With the magic scaled to multiple hotels & residences and further in development, the dream is expanding and evolving, reinterpreted through the creative visions of a diverse ensemble of leading designers, architects and chefs.

Role Overview

The Bartender provides excellent service to all guests who approach the bar, prepare and pour drinks, and keep the bar area cleaned and stocked at all times as required by policies and procedures.

• Ensures a seamless guest experience
• Prepares ordered drinks with proper portions and ingredients such as wine, mixed drinks, specialty cocktails, shots and related bar service to guests at assigned stations.
• Expedites drink orders for each guest quickly and accurately. Serves refills upon request as well as follows up for additional beverage requirements.
• Possesses a keen sense of timing and is capable of discreetly speeding up or slowing down his/her station as necessary.
• Mixes drinks according to prescribed recipes; keeps station stocked with all liquor, glasses and accessories necessary; accounts for all beginning cash register bank, all cash, complimentary drinks and charge receipts.
• Resourceful with beverages, fruit and supplies in order to maintain low beverage costs.
• Must have knowledge of beverages, glassware, and garnishes.
• Must possess the ability to initiate and maintain a relaxed and upbeat demeanor in a fast-paced environment with loud music and constant distractions.
• Communicates and works with all support staff to ensure bar is properly stocked and prepared for operations.
• Communicates and works with all support staff to ensure inventory is maintained at established par levels.
• Must have an exceptional personality and hospitality driven attitude
• Must be polished, professional, friendly, dynamic and able to multitask
• Must be a highly organized individual with the ability to handle numerous tasks at a time
• Able to take initiative in a VIP driven and guest service focused environment
• Ability to work in a fast-paced, high-pressure environment
• Has excellent verbal and written communication skills
• Maintains a "sense of urgency" attitude for the completion of responsibilities/tasks

Desired Qualifications

• Prefer a minimum of two (2) year experience in a contemporary dining restaurant
• Must be at least 21 years of age or older

Physical Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must be able to lift and carry 25-50 pounds.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

Work Authorization

Must be able to provide documentation that shows you are authorized to work in the United States. Must be twenty-one (21) years of age.

Education / Experience / Credentials

Minimum of two (2) years relevant experience in high-end, service-focused environment. It is the employee's responsibility to secure and maintain the current status of all required certificates, licenses, or registrations when required by local, state, or federal government agencies. ANSI approved Food Handler Card and Responsible Beverage Service certificate recognized by the ABC.

Affirmative Action / EEO Statement

We are an equal-opportunity employer who is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We believe in, embrace, and abide by the spirit, as well as, to the letter of all applicable laws and regulations.

Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, internships, and apprenticeship. Our hiring decisions are based solely on qualifications, merit, and business needs at the time.