Bartender/Server

reitmr; Charlotte (NC); On-site; USD 17,000 - 28,000; Full time

Job summary

Sonesta International Hotels is seeking a Bartender / Restaurant Server to deliver engaging, efficient, and memorable food and beverage service in the hotel restaurant and bar. This full-time, non-exempt role requires flexibility to perform both bartender and server duties, maintain hospitality, and work with the culinary and Food & Beverage teams.

The weekly schedule includes shifts on Sunday, Monday, Thursday, Friday, and Saturday, with Tuesday and Wednesday off; the ideal candidate is

Qualifications

• Personable, dependable, energetic.
• Excellent communication and guest relations skills.
• Ability to perform both bartender and server duties and learn menu offerings.

Responsibilities

• Greet guests promptly and provide warm, welcoming service.
• Prepare and serve beverages according to recipes and standards.
• Accurately take and enter guest orders into the POS system.
• Maintain bar and dining area cleanliness and organization.
• Suggestively sell menu items and promotions.

Skills

Customer service

Hospitality

Communication skills

Dependability

Teamwork

Alcohol service knowledge

Upselling

Tools

POS system

Job description

We're Sonesta International Hotels.

The 8th largest hotel company in the U.S.-and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Bartender / Restaurant Server is a dual-role position responsible for delivering an engaging, efficient, and memorable food and beverage experience to hotel guests. This position requires flexibility and strong knowledge of both bartending and restaurant service, with the team member scheduled in each role based on the established weekly schedule below.

The ideal candidate is personable, dependable, energetic, and able to work independently while maintaining a strong sense of urgency. This team member is expected to provide genuine hospitality, accurately prepare and serve food and beverages, maintain a clean and organized work environment, suggestively sell menu offerings, and work collaboratively with the culinary and Food & Beverage teams.

Job Description

BARTENDER / RESTAURANT SERVER

Department: Food & Beverage

Reports To: Restaurant Manager / Food & Beverage Manager / Food & Beverage Director

Classification: Non-Exempt

Position Type: Full-Time

POSITION SUMMARY

The Bartender / Restaurant Server is a dual-role position responsible for providing exceptional food and beverage service within the hotel restaurant and bar. This position requires an individual who can confidently perform both bartender and server responsibilities while delivering warm, efficient, and personalized hospitality.

The Bartender / Restaurant Server is responsible for accurately preparing and serving beverages, taking and delivering food orders, maintaining cleanliness and organization, processing guest transactions, and creating a welcoming atmosphere for hotel guests and local patrons.

This position requires a strong sense of urgency, excellent communication skills, dependability, teamwork, and the ability to anticipate guest needs in a fast-paced hotel environment.

SET WEEKLY SCHEDULE

• Bartender – Sunday
• Bartender – Monday
• Restaurant Server – Thursday
• Restaurant Server – Friday
• Restaurant Server – Saturday
• Regular Days Off: Tuesday & Wednesday

ESSENTIAL JOB FUNCTIONS

BARTENDER RESPONSIBILITIES

• Greet and acknowledge guests promptly with a warm and professional approach.
• Prepare and serve alcoholic and non-alcoholic beverages according to established recipes, portions, presentation standards, and guest requests.
• Maintain knowledge of liquor, beer, wine, cocktails, specialty beverages, and restaurant menu offerings.
• Provide recommendations based on guest preferences.
• Suggestively sell premium beverages, appetizers, entrées, desserts, and featured items.
• Accurately enter all food and beverage orders into the POS system.
• Verify guest identification and age prior to serving alcoholic beverages as required by law.
• Monitor alcohol consumption and follow responsible alcohol-service procedures.
• Refuse or discontinue alcohol service when required and immediately involve management when appropriate.
• Prepare drinks for restaurant servers accurately and with a sense of urgency.
• Maintain proper inventory levels of liquor, beer, wine, mixers, garnishes, glassware, and bar supplies.
• Restock the bar throughout the shift to maintain operational readiness.
• Maintain a clean, sanitized, organized, and guest-ready bar.
• Complete all assigned opening and closing duties.
• Accurately process cash, credit card, room-charge, and other approved transactions.
• Ensure every beverage and food item served is properly entered into the POS system and accounted for.
• Immediately report inventory discrepancies, guest concerns, equipment issues, or operational concerns to leadership.

RESTAURANT SERVER RESPONSIBILITIES

• Greet guests promptly and create a warm and welcoming dining experience.
• Provide attentive service throughout the entire guest experience.
• Present menus and explain specials, featured items, and available food and beverage selections.
• Maintain thorough knowledge of menu ingredients, preparation methods, available substitutions, and beverage offerings.
• Accurately take and enter guest orders into the POS system.
• Confirm modifications, allergies, dietary restrictions, and special requests.
• Communicate allergy and dietary concerns according to established food-safety proced