Bartender-Outlet 101

Sonesta Hotels International Corporation; Cambridge (MA); On-site; USD 2,852,000 - 3,168,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k)

Paid Vacation

Room Discounts

Educational Assistance

Parental Leave

Life Insurance

Disability Insurance

Job summary

Sonesta Hotels International Corporation is seeking a friendly bartender to take orders, prepare and serve beverages and light meals per hotel standards. Maintain stock, cleanliness, and equipment, while delivering exceptional guest service.

Responsibilities include knowledge of menu items, wine by the glass, glassware, and room/bar operation details; accurate cash handling and opening duties. The role emphasizes upselling and guest satisfaction.

Qualifications

• Knowledge of all menu items, liquor brands, beer and non-alcoholic selections.
• Understanding of wine/champagne by the glass and major wines on the wine list.
• Knowledge of glassware, ingredients, preparation method and garnishes for each drink.

Responsibilities

• Greet guests, take orders, and upsell drinks.
• Enter orders into POS accurately.
• Open and stock bar, monitor supplies and cleanliness.
• Prepare and serve drinks according to recipes.
• Maintain guest relations and respond to requests.

Job description

We're Sonesta International Hotels.

The 8th largest hotel company in the U.S.-and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive

-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

Take orders, prepare and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel standards. Maintain stock/supplies and cleanliness of outlet and equipment.

Job Description

• Complete knowledge of all menu items, liquor brands, beer and non-alcoholic selections available respective prices
• Knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
• Complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink
• Complete knowledge of table/seat/station numbers, room capacity, hours of operation for the bar
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
• Obtain outlet keys from security
• Complete opening side duties
• Check quality amount of all bar stock and supplies by using checklist
• Complete opening inventory sheet
• Requisition all necessary supplies
• Transport supplies from storeroom to bar
• Stock ice in bar
• Set up bottles in display cabinet and speed rail
• Prepare garnishes
• Stock glassware and paper supplies
• Prepare mixes
• Check condition and cleanliness of blender, shaker and other tools
• Check temperature of refrigeration units and glass wash machine
• Change date on credit card imprinter at opening shift

Additional Job Information/Anticipated

Pay Range

• Inspect cleanliness and condition of bar, guest and service areas; rectify any deficiencies
• Greet guests and take their orders (food and beverage), utilizing suggestive/upselling techniques
• Call orders into Room Service
• Ensure that all drink orders from servers are accurately rung into the P.O.S. system before giving drinks to them
• Prepare all drink orders for guests according to outlet recipes
• Serve drinks to guests
• Open and serve wine/champagne bottles
• Anticipate guests' needs, respond promptly and acknowledge guests even when busy
• Maintain positive guest relations
• Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry
• Handle guest complaints following the six step procedures and ensuring guest satisfaction
• Answer outlet telephone within 3 rings, using correct greeting and telephone etiquette

Pay Range $20.70 - $23.00/hr. and is eligible for tips. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.