Bartender Lead

TABACALERA USA Inc.; Houston (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Casa de Montecristo in Houston is seeking a Lead Bartender to guide a team and ensure an exceptional guest experience across the bar, lounge, and retail floor.

You will lead staff, manage stock, uphold SOPs, and maintain brand standards while driving sales and KPI performance.

Qualifications

• Previous leadership experience in a bar, restaurant or other hospitality environment.
• Experience with POS and/or computer systems.

Responsibilities

• Lead a team of bartenders, servers and associates to provide a world-class guest experience across the bar, restaurant, lounges and location.
• Build relationships with customers and communicate product features, benefits and promos.
• Drive results and sales to meet KPI goals while leading a high-performing team.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assist in leading store operations including ordering, stock control and maintenance.
• Execute corporate initiatives, train staff, and delegate tasks.
• Uphold policies and SOPs; manage opening/closing, cash counts, and till reconciliation.
• Lead a team in compliance with state and local regulations.
• Maintain brand image through lighting, cleanliness, and environment.
• Other duties as assigned.

Skills

Leadership experience

POS / computer skills

Wine / liquor knowledge

Bartender certification

Flexible schedule

Interpersonal skills

Team player / work ethic

Adaptability

Feedback & development

License / certifications as required

Tools

POS systems

Job description

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

Overview

The Lead Bartender is responsible for leading a stellar guest experience and operational excellence of a Casa de Montecristo location, as part of a team that achieves high standards of results.

Responsibilities

• Lead a team of bartenders, servers and associates to provide a world-class guest experience in the bar, restaurant, smoking lounges and overall location through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.
• Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful expert in the bar and consistently work as part of a team to exceed sales and KPI goals. Challenges and inspires others to achieve and execute sales driving initiatives.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in leading the complete operations of the store, including ordering, stock control and product maintenance.
• Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner. Trains and delegates tasks appropriately.
• Follows all Casa de Montecristo policies and standard operating procedures (SOPs). Responsible for daily opening and closing activities within the location, including maintaining cash counts and till reconciliation.
• Accountable for leading a team of associates in compliance to sta te and local regulations.
• Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.
• Other duties as assigned

Qualifications

• Previous leadership e xperience in a bar, restaurant or other hospitality environment.
• POS and/or computer skills needed
• Knowledge of wine, liquor and spirits. Bartender certification a plus (or required if applicable)
• Ability to work a flexible schedule (night, weekends, holidays)
• Exceptional interpersonal skills
• Hands on team player with a strong work-ethic
• Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.
• Desire to develop oneself and others. Seeks and delivers constructive feedback.
• Maintain license and certifications as required by state.

Work Environment/Conditions

While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 35 pounds. Specific vision abilities required by this job include the ability to adjust focus.