Bartender - Hard Rock Cafe

Hard Rock Hotel & Casino Ottawa; Tejon (NM); On-site; USD 19,000 - 30,000; Full time

Job summary

Hard Rock Cafe in Tejon, NM is seeking an experienced bartender to join our high-energy team. You will greet guests, take drink orders, prepare cocktails, and ensure accurate billing while delivering a memorable guest experience.

Required: at least 1 year of high-volume bartending, deep knowledge of beer, liquor, wine, and cocktails, and strong customer service and teamwork. You will work with the culinary team to maximize guest satisfaction in a fast-paced casino environment.

Qualifications

• Experience with high-volume bartending and guest service.
• Knowledge of beer, liquor, wine, and cocktails.
• Understanding of menu ingredients, allergens, and related pairings.
• Ability to differentiate spirits and prepare drinks.
• Excellent customer service and professional demeanor.

Responsibilities

• Takes customer drink orders.
• Greet guests and provide outstanding service.
• Totals bills, presents check, collects payment.
• Reconcile transactions and maintain a balanced bank.
• Know menu items, ingredients, and allergens; answer questions; assist guests.
• Prepare cocktails per recipes using correct tools.
• Develop cocktail recipes when directed by management.
• Serve food and beverages with timeliness and accuracy.
• Maintain bar top and cleanliness; inventory awareness.
• Promote positive customer relations and professional communication.

Skills

High-volume bartending

Beer & wine knowledge

Cocktail ingredients knowledge

Spirit differentiation

Customer service

Leadership skills

Communication skills

Attention to detail

Confidentiality

Computer systems

Shift flexibility

Teamwork

Operational impact thinking

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description:

The Bartender is thestepping stone... the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator,showman, decision-maker, memorabilia curator and musician (at heart).

Essential Duties and Responsibilities:

• Takes customer drink orders.

• Properly greet each guest and provide outstanding customer service offering drink and food specials.

• Totalsbills, presents check, collects settlement, and processes payment.

• Reconcile transactions at the end of each shift, cash out, andmaintaina balanced bank.

• Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer listsin order toassistguests and answer questions accurately.

• Be thoroughly familiar with all menu cocktails and spirit/wine/beer listsin order toassistguests and answer questions accurately.

• Prepare cocktails according to recipes, using correct tools and glassware.

• Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly.

• Develop new cocktail recipes when directed by management,utilizingmixology skills to combine unique flavor profiles and presentation methods.

• Greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions.

• Serve food and beverages, ensuring timeliness, completeness, and accuracy.

• Serve meals to patrons according to established rules or etiquette, working in a casual dining setting.

• Maintainbartopand bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs.

• Process payments according to POS and cash handling procedures.

• Performlastcall.

• Maintain bank variance within standard.

• Ensureall checks are closed out.

• Maintain bar inventory todeterminedpar levels and communicate ordering needs to management staff.

• Maintain positive and professional communication with all staff.

• Communicate effectively and professionally with the culinary team to maximize guest satisfaction.

• Adheres to food and beverage policies and State Liquor Laws.

• Keepsstationclean at all times.

• Promotes positive customer relations.

• Responsible for the receipt of monies and settlement ofguest’schecks.

• Other departmental related duties and assignments as directed by management.

QUALIFICATIONS

• Must have at least 1 year of high-volume bartending experience.

• Must have and be able todemonstrateextensive beer, liquor, and wine knowledge.

• Mustdemonstrateknowledge concerning the history and composition of common ingredients, spirits, beer, and wines.

• Must have and be able todemonstratespirit differentiation and drink preparation techniques.

• Excellent customer service skills, which must include a positive, friendly, and outgoing attitude.

SKILLS

• Strong leadership and interpersonal skills

• Excellent interpersonal,oraland written communication skills.

• Meticulous,organizedandaccurate

• Extreme confidentiality.

• Familiarity with a variety of computer systems and applications.

• Be flexible to work varying shifts and time schedules as needed.

• Communicate effectively with all levels of employees and guests.

• Manage multiple details and tasks concurrently in a changing environment.

• Able to work effectively in a team environment.

• Analyze and think about howpossible solutionsimpact onthe entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.

• Ability to walk distances.

• Ability to lift 30 to 40 lbs.

• While performing the duties of this job, the employee isfrequentlyrequired to stand; walk; use hands to finger, handle, or feel; reach with hands and arms,talkor hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depthperceptionand ability to adjust focus.

• The Casino environment is hectic,fast-pacedand often crowded and noisy. May be exposed to casino related environmental factorsincluding, butnot limited to excessive noise and constant exposure togeneralpublic.