Bartender - Deep Cut

Hard Rock Casino Tejon; Mettler (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Hard Rock Casino Tejon is seeking a personable Bartender to deliver outstanding service, greet guests, mix cocktails, and guide guests through menu options. You will be responsible for preparing drinks, maintaining the bar, and ensuring a positive guest experience in a fast-paced environment.

This role requires at least 1 year of high-volume bartending experience, strong knowledge of beer, liquor and wines, plus excellent customer service and teamwork.

Qualifications

• Must have at least 1 year of high-volume bartending experience.
• Must demonstrate extensive beer, liquor, and wine knowledge.
• Must know history and composition of common ingredients, spirits, beer, and wines.
• Must demonstrate spirit differentiation and drink preparation techniques.
• Excellent customer service skills with a positive, friendly, outgoing attitude.

Responsibilities

• Takes customer drink orders.
• Greet guests and provide outstanding service with drink and food specials.
• Totals bills, presents check, receives payment.
• Reconcile transactions and maintain a balanced bank.
• Know menu items, ingredients, allergens, and bar lists to assist guests.
• Prepare cocktails per recipes using correct tools and glassware.
• Memorize ingredients and recipes for Hard Rock cocktails and present accordingly.
• Develop new cocktail recipes as directed by management.
• Greet guests and help select food/beverages, answer questions about menus.
• Serve food and beverages with timeliness and accuracy.
• Maintain bar inventory and communicate ordering needs to management.
• Promote positive customer relations and work with culinary team to maximize guest satisfaction.

Skills

High-volume bartending

Beer, liquor, wine knowledge

Customer service

Communication

Teamwork

Tools

Computer systems & applications

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

The Bartender is the stepping stone… the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision‑maker, memorabilia curator and musician (at heart).

Essential Duties And Responsibilities

• Takes customer drink orders.
• Properly greet each guest and provide outstanding customer service offering drink and food specials.
• Totals bills, presents check, collects settlement, and processes payment.
• Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
• Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer lists in order to assist guests and answer questions accurately.
• Be thoroughly familiar with all menu cocktails and spirit/wine/beer lists in order to assist guests and answer questions accurately.
• Prepare cocktails according to recipes, using correct tools and glassware.
• Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly.
• Develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods.
• Greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions.
• Serve food and beverages, ensuring timeliness, completeness, and accuracy.
• Serve meals to patrons according to established rules or etiquette, working in a casual dining setting.
• Maintain bartop and bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs.
• Process payments according to POS and cash handling procedures.
• Perform last call.
• Maintain bank variance within standard.
• Ensure all checks are closed out.
• Maintain bar inventory to determined par levels and communicate ordering needs to management staff.
• Maintain positive and professional communication with all staff.
• Communicate effectively and professionally with the culinary team to maximize guest satisfaction.
• Adheres to food and beverage policies and State Liquor Laws.
• Keeps station clean at all times.
• Promotes positive customer relations.
• Responsible for the receipt of monies and settlement of guest’s checks.
• Other departmental related duties and assignments as directed by management.

Qualifications

• Must have at least 1 year of high-volume bartending experience.
• Must have and be able to demonstrate extensive beer, liquor, and wine knowledge.
• Must demonstrate knowledge concerning the history and composition of common ingredients, spirits, beer, and wines.
• Must have and be able to demonstrate spirit differentiation and drink preparation techniques.
• Excellent customer service skills, which must include a positive, friendly, and outgoing attitude

Skills

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast‑paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.