Bartender/ Cook + Tips

Shamin Hotels; Chester (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Shamin Hotels is seeking a Bartender to serve drinks and engage guests at the bar. You will verify guest ages, suggest beverages, and handle payments with a friendly, efficient approach.

Responsibilities include bar setup, order preparation, inventory maintenance, and ensuring a clean, welcoming environment for guests throughout shifts.

Qualifications

• Greet guests and provide prompt service.
• Verify legal drinking age when serving.
• Handle cash and card payments accurately.
• Maintain bar cleanliness and inventory.

Responsibilities

• Sets up bar with supplies and products before opening.
• Receives drink orders and prepares beverages per recipes.
• Rings orders into the register and processes payments.
• Maintains guest relations and attentiveness throughout service.
• Closes down bar, secures inventory, and cleans the area.

Skills

Customer service

Cash handling

Attention to detail

Tools

POS system

Job description

Job Title:

Bartender

Organizational Structure:

Department:

Food and Beverage

Reports To:

Bar Manager,

Supervision:

None

Pay Structure:

Hourly, Paid Bi-weekly

Position Overview:

Bartenders work directly with customers by mixing and serving drink orders. Their responsibilities include verifying age requirements, knowing alcohol pairing and tastes, knowing how to make traditional and classy drinks, processing payments, managing inventory and cleaning bar supplies..

Essential Job Functions:

• Sets up a bar with supplies (fruit, garnishes, cocktail napkins, glassware, etc.) and product prior to opening to ensure a smooth flow of service.
• Ensures the correct display of products to enhance sales and showcase selection.
• Receives and prepares drink orders from guests and servers using standard pours and recipes; ensures accuracy of order
• Rings drink orders into register, collects money and makes correct change
• Provide immediate attention to all guests upon seating, is a good listener and takes genuine interest in enhancing guest relations
• Closes down bar, making sure inventory is locked and secure, bar cleaned and sanitized and supplies put away
• Assists servers with serving food and beverages when necessary
• Wear a big smile and make guests feel welcomed and happy
• Informs guests of daily specials and chef's specialties
• Takes guests orders accurately and timely
• Places order with kitchen; informs cooks about special cooking instructions
• Serves beverages and meals according to standard operating procedure
• Performs quality check to ensure guest satisfaction
• Removes soiled places and glass ware according to standard operating procedure
• Suggests and serves dessert, coffee and after dinner drinks
• Verifies accuracy for prices, tips and other charges on all checks
• Handles cash and credit card charges according to standard operating procedure
• Clear and reset tables when the guests have left the restaurant.
• Keeps table, dining room and bus station areas clean at all times
• Advises supervisor of any complaints as soon as they occur
• Performs clean-up and closing duties as assigned by manager
• Attends pre-shift line-up as requested by the Supervisor or Service Director
• Reviews and turns in Z report with correct cash drop and credit card slips
• Performs any task asked by supervisor which is job or guest related
• Report to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
• All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.

Legislation & Company Policy

• Gain TIP certification within 3 months of acquiring the job.Check identification of guests to ensure guests are of legal age to consume alcoholic
• beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age.
• Use judgment and reasoning to cope with difficult situations, such as preventing a guest from alcohol intoxication, dealing appropriately with an underage guest. "Carding a minor and delivering a glass of water rather than refusing service or confronting the guest"
• If a guest is consuming alcoholic beverages, observe guests behavior, count the number of drinks served and if the server feels they should not drive, offer a taxi. Do not hesitate to ask a manager to intervene.
• Understand and actively support all company policies relevant to your role.

Top Requirements:

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.