Bartender/ Cocktail Server

Embassy-Suites-By-Hilton; Houston (TX); On-site; USD 16,531 - 30,307; Full time

Job summary

The Bartender at Embassy Suites by Hilton in Houston is responsible for preparing drink orders, serving beverages and meals, and ensuring a welcoming lounge experience for guests while complying with state and federal regulations. This role requires 3–6 months related experience or equivalent training, Alcohol Awareness Certification, strong English communication, and a professional demeanor.

You will handle guest requests, manage pace during busy periods, and ensure safety and proper beverage

Qualifications

• Three to six months related experience; or equivalent combination of training and experience.
• Alcohol Awareness Certification (must comply with State regulations).
• Requires the ability to read, write, and speak the English language.
• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
• Knowledge of, and ability to, appropriately interpret and follow policies and procedures.
• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Responsibilities

Skills

English proficiency

Customer service

Problem solving

Communication

Professionalism

Time management

Teamwork

Education

Alcohol Awareness Certification

Job description

Description

Job Summary

The Bartender is responsible for preparing food and drink orders, serving beverages and meals to patrons as regulated by state and federal age requirements, and coordinating lounge/bar activities.

Education & Experience

• Three to six months related experience; or equivalent combination of training and experience.
• Alcohol Awareness Certification (must comply with State regulations).
• Requires the ability to read, write, and speak the English language.
• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
• Knowledge of, and ability to, appropriately interpret and follow policies and procedures.
• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.