Bartender - Casino Ctr Bar

Wynn Resorts; Everett (MA); On-site; USD 47,990,693 - 68,350,381; Full time

Job summary

Encore Boston Harbor, part of Wynn Resorts, seeks an experienced Bartender to prepare and serve beverages at bar counters and contribute to guest service excellence. The role requires strong knowledge of beer, wine, spirits, and cocktails, with leadership responsibilities when working with apprentices and porters.

The position emphasizes adherence to health and safety standards, cost awareness, and the ability to upsell beverages while maintaining high guest satisfaction in a vibrant

Qualifications

• High school degree or equivalent preferred.
• Minimum 3 years of bartending experience preferred.
• Outstanding organizational and interpersonal skills.

Responsibilities

• Prepare and serve beverages to guests at bar counters with knowledge of beer, wine, champagne, liquor, and cocktail preparation.
• Lead Bar Apprentices and Bar Porters, delegating tasks with a focus on guest service.

Skills

Conversational English

Leadership

Education

High school degree or equivalent

Job description

Encore Boston Harbor features 210,000 square‑feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six‑acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single‑phase development in the history of the Commonwealth of Massachusetts.

Pay Range: $20.33 - $20.33

Job Responsibilities

The Encore Boston Harbor Bartender will be responsible for preparing and serving beverages and, where appropriate, service of food items to guests dining at bar counters. This position requires a strong knowledge of beer, wine, champagne, liquor, and preparation of mixed drinks as well as an understanding of garnish preparations, health and sanitation standards. When working with Bar Apprentices and Bar Porters, the Bartender will fulfil a leadership role, delegating tasks with a focus always on guest service.

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in short‑ and long‑term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Follows that all applicable internal policies, federal and state laws, rules, regulations and property‑wide controls are enforced within the department.
• Delivers and maintains a maximum level of property‑wide service and satisfaction.
• Contributes to company‑wide communication and best practices.
• Keeps informed of all new developments within the department.
• Balances multiple priorities simultaneously and meets deadlines, often in stressful and high‑pressure situations.
• Assists with the setup and breakdown of the Bar before and after service.
• Helps to prepare garnish for beverage service.
• Assists with collection and transportation of dirty or soiled glassware.
• Polishes glassware for guest use.
• Maintains a clean bar, in accordance with Health Department, guest service and departmental standards.
• Delivers beverage service of high standard and in accordance with departmental standards and procedures.
• Is particularly conscious of pour cost and use of jiggers at all times.
• Understands sequence of service with regards to guests dining at bar counters.
• Can make recommendations of food menu items when appropriate.
• Communicates to his or her superior any difficulties, guest comments and other relevant information.
• Up‑sells and regularly replenishes beverages, abiding by responsible alcohol service regulations.
• Converses with Guests about alcoholic beverages, advising the types and styles of beverage, taking beverage orders and serving beverage.
• Promotes, sells, makes and presents cocktails.
• Serves coffee and tea hot and in accordance with standard.
• Advises guests on alcoholic beverages.
• Complies with legal provisions of local liquor codes.
• Assesses guest’s intoxication level and takes appropriate action as needed.
• Monitors factors which interfere with the total experience of the guest.
• Maintains stock rotation in refrigerated and dry storage areas. Effectively operates the post‑mix syrups bulk dispense system.
• Operates the beer reticulation system.
• Adheres to stock control procedures.
• Takes appropriate action to resolve guest complaints.
• Professionally handles billing and payment of bills in compliance with established policies and procedures.
• Strictly adheres to established policies and procedures with regard to the handling of payments, credit, house funds and shift hand over.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job‑related duties as assigned.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications

• 21 years of age or above.
• Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
• Must be able to obtain and maintain any licensing or active work cards required, including but not limited to an alcohol awareness card.

Education and / or Experience

• High school degree or equivalent preferred.
• Minimum 3 years of bartending experience preferred.
• Outstanding organizational and interpersonal skills as well as excellent attention to detail.

Language Skills

Ability to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required, second language a plus. Ability to write instructions. Ability to present information.

Mathematical Skills & Reasoning Ability

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.

Work Environment

• The noise level in the work environment is typically moderate. When on the kitchen floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.

Equal Employment Opportunity

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.