Bartender

Echo Lake Country Club; Westfield, Oceanside (MA, NJ, CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a professional bartender to join their dynamic service team. This role requires a creative individual who can provide exceptional service and create a welcoming atmosphere for members and guests. As a bartender, you will be responsible for crafting cocktails, upselling menu items, and maintaining high standards of cleanliness and service. You will work flexible hours and must possess a strong attention to detail and a hospitable attitude. If you are passionate about the art of bartending and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 3+ years experience in fine dining or upscale casual restaurant/dining room.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Provide excellent service to members and guests in dining and event spaces.
• Upsell menu items and ensure high standards of cleanliness and service.

Skills

Customer Service

Craft Cocktail Making

Upselling

Attention to Detail

Multitasking

Education

High School Diploma

Bartending Certification

Tools

POS System

Job description

ECHO LAKE COUNTRY CLUB
Bartender

Reports to: Dining Room Manager / Supervisor & Banquet and Event Supervisor / Management.

Role Purpose: Echo Lake Country Club, a leading private country club, is seeking creative and forward-thinking, professional bartenders to join our service team. Bartenders are responsible for providing excellent service to members and guests in all dining and event spaces.

Bartending at Echo Lake Country Club (ELCC) should be done with dignity, creating an atmosphere of refinement and good taste. Professional bartending is an equal measure of craftsmanship and showmanship. You must always remember that you are on stage at all times, and therefore care must be taken to not slouch or stand around with your hands in your pockets. Loud voices, foul language, or inappropriate gestures are not tolerated. Appearance is very important for the professional bartender, hair must be combed, fingernails trimmed and clean, uniform clean and starched, breath fresh, etc. A great bartender learns to keep his head on swivel, always looking up and down the bar searching for who he can help next, and making eye contact with each guest to let them know he is aware of them. Never keep your eyes down, or avert your gaze to avoid making contact with a guest, no matter how busy you may be.

A hospitable attitude in all aspects and strong attention to detail is essential. Furthermore, being a bartender and principal provider of a la carte beverages, they are expected to set an example, provide leadership toward, and coaching all support staff (i.e. servers, bussers, runners, expediters, host team, etc.) In addition, the Bartender is responsible for upselling and managing a per member check average (PPA) in line with Management’s expectations.

Job Duties and Responsibilities:

• Work a flexible schedule – this may include all meal periods, pm shifts, am shifts, early morning, weekends, and holidays. Open availability is a must.
• Greet and welcome members and their guests with a warm and welcoming attitude.
• Use proper serving techniques in accordance with Echo Lake’s standards.
• Possess in-depth knowledge of the club’s menus, including seasonal and weekly specials.
• Skillfully upsell menu items and suggest wine pairings to enhance the dining experience.
• Ensure that all drinks are rung up through POS or are tracked for banquet billing.
• Pay attention to details such as table settings, linens, and overall state of the dining rooms.
• Proactively address member concerns and ensure a prompt resolution.
• Strive to exceed member expectations and contribute to a positive club experience.
• Establish and promote high standards of appearance, cleanliness, graciousness, and service.
• Report dining room equipment issues to management.
• Maintain high sanitation and safety standards.
• Ensure dining room, common area and bar cleaning procedures are followed daily.
• Consistently act as leader on the floor, coaching and counseling all front-of-house support staff and report issues to management.
• Be present for all staff training events and meetings.
• Keep the bar spotless during service. Immediately remove any empty glassware, discarded cocktail napkins, or any other debris.
• Cultivate a good memory for the faces and tastes of your regular customers, and greet them warmly as they arrive.
• Handle complaints courteously. At our bar the customer is always right. If the guest complains about a drink, fix it or mix another.
• Never hurry a customer or show that you are impatient. Don’t show by your manner that you think a customer is drinking too much—or too little. If the guest is intoxicated, and you feel he should be refused service, please see a manager immediately.
• As soon as you have mixed a drink, put the bottles back in their proper places, no matter how busy you are. Discard the ice, rinse the bar glass, shaker and strainer, and you are ready for your next order.
• As a rule, follow our standard drink recipes, but you should also study the likes and dislikes of your regular customers and make their drinks they way they prefer.
• Perform all duties, demands and responsibilities as assigned, beyond this job description.

Daily Tasks:

• Come to work ready to work -- with pressed uniform and professional appearance and attitude.
• Set and prepare dining areas and/or banquet spaces for service periods and events.
• Relay member feedback/concerns to management.
• Communicate effectively with team members to ensure smooth operations.
• Be flexible and adaptable to handle different tasks as needed.
• Instruct delivery of food to the correct seats.
• Run food from kitchen and buss dining room and bar as service demands.
• Effectively communicate with kitchen staff and front of the house staff.
• Maintain a clean working environment.
• Restock supplies as needed.
• Inspect the bar prior to opening to ensure that adequate supplies are available and glassware is polished and stocked.
• Procure additional supplies as needed based on anticipated flow of business or banquet.
• Follow set-up procedures.
• Prepare garnishes, mixes and juices.
• Greet members and guests with a warm welcome.
• Mix, prepare and serve drinks according to recipes with correct pour of liquors and wines to the ounce amount instructed.
• Collect member number accounts to ensure accurate billing.
• Report any complaints to the Dining Room or Banquet Manager as soon as they occur.
• Report to manager any special requests by members for specific product.
• Maintain and clean bar area and equipment. Wipe down/sanitize bottles, rails, inside of coolers and all bar surfaces.
• Maintain any records of liquors, beers, sodas, wine, tobacco or sundries to ensure par stock is maintained at all times.
• Record any transfers to other departments for full bar credit.
• Check in and put away deliveries of liquor, beer, wine, soda water rotating stock.
• Check all fountain systems to ensure working correctly and have full CO2. Change as needed.
• Check kegs in beer chiller daily to ensure none are empty and that gas gauge is at correct level for proper carbonation.
• Assist with scheduled inventory as instructed.
• Clean bar area at end of shift including stacking mats, sweeping and mopping of floor area. Lock and secure bar as instructed.
• Fill snacks in jars and bowls, let manager know when more is needed.
• Any other duties as assigned by manager.

Required/Preferred Qualifications Skills and Abilities:

• Minimum 3 years' experience as a Professional Server in fine dining or upscale casual restaurant/dining room.
• Minimum 2 years experience as a Professional Bartender in fine dining or upscale casual restaurant/dining room.
• Understanding of craft cocktail making and fundamentals of ratios and proper mixing of spirits.
• Lifelong learning mindset with a focus on multitasking and industry trends.
• A history of stability and verifiable references. Background check required.
• Ability to read, write, speak, follow, and give written and/or oral directions in English. Other languages are a plus.
• Experience in Banquets and Dining Room Service.
• Exceptional character, motivation, energy, and dedication to the profession.
• Ability to lead by example, multi-task, and prioritize competing requests and orders with a strong attention to detail.
• Knowledge of beverage, including a knowledge of food, wine, and spirits is a must.
• The ability to perform in a diverse environment with focus on member and guest service.
• The ability to learn and further answer inquiries about the Echo Lake Country Club.
• Excellent interpersonal & relationship building skills, with a positive team-oriented attitude.
• Possess excellent basic math skills and have the ability to operate a POS system.
• Ability to upsell and recommend with confidence, culinary and cocktail options outside the original order.

Long-Term Objectives:

• Develop and nurture strong relationships with club members to enhance their dining experiences.
• Participate in regular training sessions to stay updated on industry standards and best practices.
• Support management in the development of a cohesive and efficient dining room and banquet team, capable of providing great service.

Working Conditions:

• Regular work requires a great deal of sitting, standing, lifting, bending and stretching.
• Must be able to stand for a minimum of 10 hours at a given time.
• Ability to lift and carry up to 35 lbs.
• Must have open availability (nights, mornings, weekends, and holidays).