Bartender

Kalyan Hospitality; Richmond (VA); On-site; USD 21,000 - 34,000; Full time

Job summary

The Bartender role at Kalyan Hospitality within Holiday Inn/Candlewood Suites properties focuses on delivering an exceptional guest experience through beverage service, maintaining brand standards, and contributing to F&B revenue.

Responsibilities include creating a welcoming bar environment, prompt service, and upselling premium beverages while adhering to responsible alcohol service laws. Evening and weekend availability is expected.

Qualifications

• Previous bartending or Food & Beverage experience preferred.
• Strong interpersonal and communication skills.
• Must meet minimum age requirements for alcohol service.

Responsibilities

• Provide prompt, courteous, and personalized service to all guests.
• Create a welcoming and engaging bar environment that encourages repeat business.
• Anticipate guest needs and resolve concerns in real time.
• Drive positive guest feedback, with a focus on achieving high satisfaction scores.
• Prepare and serve beverages in accordance with recipes and standards.

Skills

Bartending

Cash handling

Customer service

Attention to detail

Tools

POS systems

Job description

The Bartender is responsible for delivering an exceptional guest experience by preparing and serving beverages in a professional, efficient, and engaging manner. This role supports both hotel guests and local patrons by maintaining high service standards, ensuring compliance with brand expectations, and contributing to overall Food & Beverage revenue performance.

The Bartender plays a key role in guest satisfaction scores by creating a welcoming atmosphere and ensuring consistent execution of service standards aligned with both Holiday Inn and Candlewood Suites brand expectations.

Guest Experience

• Provide prompt, courteous, and personalized service to all guests
• Create a welcoming and engaging bar environment that encourages repeat business
• Anticipate guest needs and resolve concerns in real time
• Drive positive guest feedback, with a focus on achieving high satisfaction scores

Beverage Preparation & Service

• Prepare and serve alcoholic and non-alcoholic beverages in accordance with recipes and standards
• Maintain consistency in drink quality, presentation, and portion control
• Verify guest identification to ensure compliance with alcohol service laws
• Monitor guest consumption and ensure responsible alcohol service at all times

Operations & Revenue Focus

• Accurately process orders and payments using POS systems
• Upsell premium beverages, specials, and food offerings to maximize revenue
• Maintain cleanliness, organization, and proper stocking of bar area
• Support inventory control by tracking usage and minimizing waste

Compliance & Standards

• Follow all local, state, and company alcohol service regulations
• Adhere to IHG brand standards and property service expectations
• Maintain cleanliness and sanitation in accordance with health department guidelines
• Participate in required training, including safety and service standards

Team Collaboration

• Work closely with Front Desk, Kitchen, and Management teams to ensure seamless guest service
• Communicate effectively regarding guest needs, group business, and special events
• Support hotel initiatives, including promotions and group functions

Qualifications

• Previous bartending or Food & Beverage experience preferred
• Strong interpersonal and communication skills
• Ability to work in a fast-paced environment while maintaining attention to detail
• Basic math and cash handling skills
• Must meet minimum age requirements for alcohol service

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 25 lbs
• Frequent reaching, bending, and movement behind the bar

Work Environment

• Evening, weekend, and holiday availability required
• Fast-paced hospitality environment with direct guest interaction

Performance Expectations

• Consistently deliver high-quality guest experiences
• Maintain compliance with all operational and brand standards
• Contribute to positive guest satisfaction scores and F&B revenue growth
• Demonstrate professionalism, reliability, and strong teamwork

Additional Notes

This role is critical to the overall guest experience and perception of the hotel’s Food & Beverage offering. The Bartender is expected to represent the property with professionalism and uphold service standards that align with both Holiday Inn and Candlewood Suites brand expectations.