JOB PURPOSE: The primary purpose of this position is to create a unique and personal experience for our Buffalo Wild Wings Guests by effectively presenting food and beverage options in an informative, friendly, and enthusiastic manner.
JOB FUNCTIONS / RESPONSIBILITIES
- Make personal connections with Guests to create loyalty through engaging conversations.
- Participate in Mystery Shop, GEM, and BARS programs. Follow Company SOPs for BARS, including "Must ID anyone who looks under 40 years of age" and check IDs to ensure guests meet minimum age requirements for alcohol consumption.
- Read and organize tickets to serve Guests efficiently and manage large crowds.
- Prepare alcoholic and non-alcoholic beverages according to SOP standards.
- Maintain service, cleanliness, and operational responsibilities, including bussing, resetting the bar, restocking caddies, cleaning menus, and menu placement.
- Stock the bar, refill ice bins, and manage inventory, including keg replacements and restocking bottles and alcohol.
- Monitor and control bar inventory and costs, tracking waste as per company standards.
- Ensure proper levels of glassware and garnishes, and maintain cleanliness and sterilization of items.
- Take and process food and beverage orders, and serve beverages to guests.
- Process guest payments accurately following SOPs.
- Limit problems related to excessive drinking by taking appropriate precautions.
- Maintain a clean and sanitary bar area and equipment.
- Perform FOH opening and/or closing duties as per the FOH Support Responsibilities Policy. Clock in and out appropriately when performing FOH support tasks.
- Perform other duties as assigned by management, with pay rate determined by the specific duty.
PHYSICAL DEMANDS: The physical requirements include sitting, standing, bending, lifting, and moving intermittently during work hours. Notify your manager if a task exceeds your physical capabilities.