Bartender

Janko Hospitality; Milwaukee (WI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits incl. 401K & PTO

Hotel discounts worldwide

Growth opportunities

Job summary

Janko Hospitality is hiring a Bartender for Hyatt Place Milwaukee Downtown. The successful candidate will prepare and serve beverages, take orders, upsell, and ensure an outstanding guest experience at a busy hotel bar in Milwaukee, WI.

Responsibilities include maintaining bar setup, processing payments, and upholding safety standards while providing friendly, efficient service. Prior hospitality experience and a BASSET certification are valued; familiarity with MICROS is a plus.

Qualifications

• Minimum high school diploma or GED required; hospitality experience preferred.
• Excellent communication and customer service skills are essential.
• BASSET certification is preferred; familiarity with MICROS is a plus.

Responsibilities

• Prepare and serve cocktails, beer, wine, and non-alcoholic drinks according to recipes.
• Take guest orders, make recommendations, and upsell to maximize sales.
• Maintain bar cleanliness and organization; operate the MICROS system for orders.
• Handle cash and process payments accurately; balance cash at shift end.
• Ensure safety, monitor guest behavior, and enforce alcohol policies.
• Set up bar, stock supplies, and assist in side-work as needed.
• Provide friendly, attentive service to deliver an exceptional guest experience.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

BASSET certification (preferred)

Tools

MICROS system

Job description

Who We Are

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company . Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide.

Reports to: AGM

Department: Food & Beverage

Who We Are

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company . Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

Benefits

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide.

Job Description

The Bartender at Hyatt Place Milwaukee Downtown plays a pivotal role in delivering exceptional service to our guests by preparing and serving a variety of beverages, including cocktails, beer, and wine, in a welcoming and hospitable environment. This position requires a commitment to ensuring superior guest satisfaction while maintaining operational efficiency and promoting sales.

Essential Duties And Responsibilities

• Availability & Flexibility: Able to work rotating shifts, including weekends, nights, and overtime as needed.
• Beverage Preparation: Prepare and serve cocktails, wine, beer, and other beverages according to established recipes and standards.
• Guest Interaction: Take guest orders, provide recommendations, and upselling products to maximize sales opportunities. Create personalized suggestions based on guest preferences.
• Menu Knowledge: Possess a thorough understanding of the menu, including all food and drink items, to assist guests and make informed suggestions.
• Espresso & Starbucks Beverages: Operate the espresso machine and prepare all Starbucks beverages in accordance with standard recipes.
• Customer Service Excellence: Interact with guests in a courteous and friendly manner, ensuring an outstanding guest experience.
• Bar Setup & Cleanliness: Set up the bar, including liquor, glasses, silverware, ice, and garnishes. Maintain cleanliness of bar areas and perform general sanitation duties.
• Order Entry: Accurately enter orders into the MICROS system for proper reporting and order tracking.
• Cash Handling: Count and verify cash bank at the beginning and end of each shift.
• Inventory Management: Report missing or low-stock items to the F&B team to ensure consistency in stock levels.
• Feedback & Resolution: Regularly check on guests to gather feedback on their experience and resolve any concerns promptly.
• Side Work: Complete side work at the end of each shift and communicate any issues to F&B leads.
• Uniform & Appearance: Adhere to the uniform standards and maintain a high level of personal grooming and cleanliness.
• Safety & Security: Ensure compliance with safety and security policies, including monitoring guest behavior, preventing underage drinking, and addressing intoxication issues.
• Other Duties: Perform other related duties as assigned by management.
• Ability to stand and walk for extended periods (up to 90% of the shift).
• Frequent bending, twisting, reaching, pushing, and pulling.
• Occasional lifting of supplies (up to 50 lbs).
• Ability to use a computer, keyboard, printer, and office equipment.
• Ability to calculate figures such as discounts, taxes, and percentages.
• Ability to work under pressure in a fast-paced environment.
• Strong multitasking and organizational skills.
• Outgoing personality with a passion for customer service and upselling.

Qualifications

• High School Diploma, GED, or equivalent work experience required.
• Previous customer service or hotel experience required. Hyatt experience is a plus.
• Excellent communication and customer service skills.
• BASSET (Beverage Alcohol Seller and Server) certification preferred.
• Proficiency in using computer systems such as Micros.