Barista | Soho Manhattan

Blank Street; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An innovative coffee brand is seeking enthusiastic baristas to join their team in a unique concept store in Soho. This role emphasizes exceptional customer service and the ability to work both independently and as part of a team. Baristas will engage with customers, prepare delicious coffee beverages, and maintain high standards of service and safety. With a focus on detail and hospitality, this position offers a chance to be part of a growing company that values teamwork and creativity. If you have a passion for coffee and customer satisfaction, this opportunity could be the perfect fit for you.

Benefits

$16.50-$17.50/hour starting + tips

Barista accreditation/training program

Paid sick time

Opportunities for advancement

Qualifications

• Experience in customer service or hospitality required.
• Strong communication and multi-tasking skills essential.

Responsibilities

• Deliver exceptional customer service to create loyal patrons.
• Prepare high-quality coffee and beverages using advanced equipment.
• Maintain health standards and manage product freshness.

Skills

Customer Service

Time Management

Problem Solving

Multi-tasking

Communication

Cash Handling

Education

High School Diploma

Tools

Eversys Cameos

Eversys Shotmasters

Job description

About Blank Street

At Blank Street, we believe great coffee should be an everyday ritual. With shops across Brooklyn, Manhattan, Boston, DC, and London, we’re the first-ever brand to offer affordable high-quality coffee. Blank Street originated in an effort to change the specialty coffee status quo. Starting with small-format shops and continuing with a limited menu and top-of-the-line tech, we’ve always been focused on simplifying the coffee experience. We partner with amazing local vendors and brands, and have some of the best baristas out there on our team. Love coffee and customer service? Keep reading.

What's Brewing...

Blank Street is launching The Green Room, our first-ever concept store in Soho, New York City that will act as a product innovation and brand expression hub. In essence, the Green Room is just like any other Blank Street: it’s a daily ritual destination that enriches customers’ lives, with great coffee and friendly hospitality. There are two key areas that set this store apart from the rest of Blank Street’s fleet:

1. Rotating Menu: This store will feature an exclusive rotating menu of beverages that you won’t see anywhere else. These beverages will be out-of-the-box, innovative, and conceptual in nature.
2. The Window: The store features a secondary point of sale - a hole-in-the-wall window that will be activated with rotating brand concepts.

Baristas at Blank Street must be able to work independently, while also thriving in a team environment. The right person for this role is a proven people-person, taking pride in giving amazing service experiences. You are customer-centric and believe in serving a carefully curated menu with passion and precision, making every effort to give your customers exactly what they need, every day, in their way.

Our Values

• Magic is in the Details: We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.
• Move as One: We value people who strive to be the best team player, not individual stars.
• “My Home is your Home” Hospitality: We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.

Who you are:

• A friendly and enthusiastic team player with a passion for excellent customer service; you’re always ready to make your customers’ day.
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary.
• Passionate about creating delicious coffee and other cafe beverages.
• A strong independent problem solver with proven multi-tasking and communication skills.
• Someone who is curious, adaptable and always willing to learn.
• Comfortable working in a team or independently.
• Comfortable with cash-handling and maintaining store safety.
• Open to working in Soho, New York City.

What you'll own:

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular.
• Work within a world-class coffee program using the best coffee equipment (the eversys cameos and shotmasters) and product in the industry to prepare the tastiest drinks.
• Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality.
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows.
• Maintain NYC Department of Health and Mental Hygiene (DOH) standards at all times.
• Full and complete knowledge and adherence to all product, service and brand training playbooks.
• Participate in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base.

Requirements:

• Experience in the customer service or hospitality industry.
• 18+ years of age.
• Able to lift 25+ lbs, and to stand for long periods of time.
• Availability that meets the needs of our cafes:
  • Part Time: 15-25 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday).
  • Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday).
  • Weekend and holiday availability preferred.
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”).

Perks:

• $16.50-$17.50/ hour starting + tips.
• Barista accreditation/ training program.
• Paid sick time.
• As a growing company we have opportunities for advancement for those interested.

Application & Interview Process:

• Application Review.
• Hiring Manager In Person Interview.
• Offer.

If you have 2+ years’ experience in a customer service leadership position and are interested in a shift leader position, check out the application here.