Barista Shift Lead, Paradise Valley (Opening Fall 2026)

Too Sweet Cakes; Paradise Valley (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Tips

Employee product discounts

Paid pre-opening training

Health, dental, and vision benefits (1

month following 60 days

Job summary

Too Sweet Cakes in Paradise Valley is hiring two Shift Leads for our upcoming Paradise Valley location, opening Fall 2026. This is a ground-floor leadership opportunity—you'll join before we open and help set the standard for how we operate, serve guests, and support the team daily.

As Shift Lead, you’ll be the second-in-command on the floor, leading the Barista team, making real-time decisions, and owning your shift from start to finish.

Qualifications

• Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred.
• Must be able to obtain Arizona Title 4 Basic Alcohol Certification prior to serving alcohol.

Responsibilities

• Pre-Opening: participate in onboarding and training; learn service standards and procedures; assist with cafe setup and training.
• Shift Leadership & Operations: own the shift from start to finish; lead Barista team; manage floor coverage and real-time adjustments; complete shift reports.
• Guest Experience & Hospitality: model exceptional guest experience; handle escalations and guest requests; build relationships with regulars.
• Beverage & Product: prepare and serve menu items to standards; maintain product knowledge; ensure quality and safety.
• Operations & Standards: receive deliveries; operate POS; maintain cleanliness and visual standards; enforce procedures.

Job description

Reports to: General Manager

Classification: Full-time, Hourly, Non-Exempt

Pay Rate: $19.00/hour + tips

Positions to fill: 2

Paradise Valley Café Hours: 7:00 AM – 7:00 PM

About the Role

Step Into Leadership From Day One

We're hiring two Shift Leads for our upcoming Paradise Valley location, opening Fall 2026. This is a ground-floor leadership opportunity — you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day.

As Shift Lead, you're the second-in-command on the floor. You bring the same hospitality instincts as our Barista team, paired with the confidence to lead a shift, support your teammates, and make real-time decisions when the General Manager isn't present. You own your shift from start to finish.

We're looking for two people to fill the following schedules:

• AM Lead: Tuesday – Saturday, 5:00 AM – 1:30 PM
• PM Lead: Sunday – Thursday, 12:00 PM – 8:30 PM

Responsibilities

Pre-Opening

• Participate in onboarding and training prior to opening.
• Learn company service standards, operating procedures, and product knowledge at a leadership level.
• Assist with café setup, merchandising, and operational readiness.
• Help facilitate team training and support Barista onboarding alongside the General Manager.
• Support grand opening events and launch activities.

Shift Leadership & Operations

• Open or close the location according to established procedures — you own the shift, start to finish.
• Lead and direct the Barista team — assign tasks, manage pace, and step in where needed.
• Monitor floor coverage and adjust team positioning in real time based on traffic.
• Complete shift reports and communicate key updates to the General Manager daily.
• Flag any team performance concerns, guest feedback, or operational issues promptly.

Guest Experience & Hospitality

• Model the exceptional, attentive guest experience expected of every team member.
• Serve as the primary point of contact for guests when the General Manager is not present.
• Handle escalations, complaints, and special requests with confidence and good judgment.
• Build relationships with regulars and help create a sense of community.

Beverage & Product

• Prepare and serve all menu items to company standards with consistency and care.
• Maintain strong product knowledge and confidently educate guests and team members.
• Uphold quality, presentation, and food safety standards across every shift.

Operations & Standards

• Receive and verify product deliveries from our Phoenix production warehouse.
• Operate the POS system accurately and oversee cash handling procedures.
• Maintain cleanliness, organization, and visual standards throughout the café.
• Follow and enforce opening, closing, and daily operational procedures.

• Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred.
• A natural leader who steps up without being asked and stays calm under pressure.
• Genuine passion for hospitality and elevating the guest experience.
• Strong communication skills — with guests and with your team.
• Comfortable handling cash, operating POS, and managing product receiving.
• Reliable, punctual, and accountable.
• Ability to stand for extended periods and lift up to 30 pounds.
• Full-time availability for assigned schedule (AM: Tue–Sat, 5:00 AM–1:30 PM or PM: Sun–Thurs, 12:00 PM–8:30 PM), including early mornings, weekends, and holidays.
• Must be at least 18 years old.
• Must be able to obtain and maintain an Arizona Title 4 Basic Alcohol Certification prior to serving alcohol — we will provide guidance on completing this certification before opening

• Full-time position with consistent hours, plus tips.
• A dynamic team environment where collaboration is key.
• Opportunity to help open a brand-new location and step into a leadership role at a growing company from day one.
• Employee product discounts.
• Paid pre-opening training and development.
• Eligible for health, dental, and vision benefits the 1st of the month following 60 days of full-time employment.