Barista - PT

Barnes & Noble; Spring (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Join a leading bookseller as a café team member, where you'll engage with customers, deliver exceptional service, and maintain a welcoming environment. Your role will involve making beverage recommendations and ensuring a clean café space, all while being part of a supportive team.

Qualifications

• Passionate about café products.
• Well-organized and efficient.

Responsibilities

• Deliver beverages exceeding customer expectations.
• Maintain cleanliness and stock in the café.
• Execute operational standards and assist customers.

Skills

Customer Engagement

Problem Solving

Communication

Multi-tasking

Job description

What You Do

1. Work on the café floor, which requires physical activity (e.g., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and on the sales floor when needed.
2. Deliver the perfect beverage that exceeds customer expectations by engaging, building rapport, listening, and providing friendly, fast service through a tailored order-creating approach.
3. Make relevant beverage and food recommendations to ensure an engaging customer experience that connects them with the right products to meet their needs.
4. Ensure the café is welcoming to all customers by maintaining a stocked bake case and neatly displayed merchandise.
5. Take pride in the café and prioritize maintaining a clean and tidy environment, recognizing that cleanliness impacts the overall customer experience.
6. Execute all operational standards correctly, promptly, and in accordance with café standards, safety, and health codes.
7. Protect company assets by adhering to all processes, working efficiently to control waste and shrinkage.
8. Recognize and offer assistance to both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and consistently grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives; be a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Be flexible and adapt to an ever-changing environment.

Barnes & Noble, Inc., is an American bookseller.