Barista - PT

Barnes & Noble; Moorestown Township (NJ); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that values customer engagement and satisfaction. As a café team member, you will play a crucial role in creating memorable experiences for customers through exceptional service and product recommendations. Your ability to connect with people, maintain a welcoming environment, and uphold high operational standards will contribute to the overall success of the café. This role offers a dynamic work environment where you can thrive while making a difference in customers' lives. If you are passionate about service and enjoy working with others, this opportunity is perfect for you.

Qualifications

• Passionate about café products and customer service.
• Well-organized and efficient with a positive attitude.

Responsibilities

• Deliver exceptional beverage service while engaging with customers.
• Maintain cleanliness and operational standards in the café.

Skills

Customer Service

Communication

Problem Solving

Multi-tasking

Attention to Detail

Job description

What You Do

1. Work on the café floor, which requires physical activity (e.g., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and on the sales floor when needed.
2. Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service through a tailored order-creating approach.
3. Make relevant beverage and food recommendations, ensuring an engaging experience that connects customers with the right products to meet their needs.
4. Ensure that the café is welcoming to all customers by keeping the bake case stocked and merchandise neatly displayed.
5. Take pride in the café environment by maintaining cleanliness and tidiness, knowing that cleanliness impacts the overall customer experience.
6. Execute all operational standards correctly, promptly, and in accordance with café standards, safety, and health regulations.
7. Protect company assets by adhering to all processes, working efficiently to control waste and shrinkage.
8. Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen actively and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy customers.
• Well-organized, efficient, and able to multi-task.
• Communicate clearly and respectfully.

Expected Behaviors

• Prioritize customer needs at all times.
• Take initiative and continuously expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Demonstrate initiative and support company goals and initiatives as a team player.
• Show respect and kindness to colleagues and customers.
• Accept responsibility and execute all tasks with care and accuracy.
• Be open to coaching and feedback.
• Adapt flexibly to a changing environment.

Barnes & Noble, Inc., is an American bookseller.