Barista - PT

Barnes & Noble; Lansing (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a vibrant team at an established industry player where your passion for customer service and quality products shines. In this engaging role, you will work on the café floor, delivering exceptional beverages and food while ensuring a welcoming environment for all customers. Your ability to connect with patrons and make tailored recommendations will enhance their experience. This position values initiative, teamwork, and a positive attitude, making it a perfect fit for those who enjoy a dynamic work setting. If you thrive in a fast-paced environment and love interacting with people, this opportunity is for you!

Qualifications

• Passionate about the products served and enjoys working with people.
• Well-organized, efficient, and able to multi-task.

Responsibilities

• Deliver perfect beverages and food recommendations to enhance customer experiences.
• Maintain cleanliness and tidiness in the café environment.

Skills

Customer Service

Problem Solving

Multi-tasking

Communication

Job description

What You Do

1. Work on the café floor, which requires physical activity (e.g., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and on the sales floor when needed.
2. Deliver the perfect beverage that exceeds customer expectations through engaging, building rapport, listening, and providing friendly, fast service with a tailored order-creating approach.
3. Make relevant beverage and food recommendations to ensure an engaging experience that connects customers with the right products to meet their needs.
4. Ensure the café is welcoming to all customers by maintaining a stocked bake case and neatly displayed merchandise.
5. Take pride in the café environment, prioritizing cleanliness and tidiness, knowing that cleanliness impacts the overall customer experience.
6. Execute all operational standards correctly, promptly, and in accordance with café standards, safety, and health codes.
7. Protect company assets by adhering to all processes, working efficiently to control waste and shrinkage.
8. Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and continuously grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives; be a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback openly.
• Be flexible and adaptable to an ever-changing environment.

Barnes & Noble, Inc., is an American bookseller.