Barista - PT

Barnes & Noble Booksellers, Inc.; Illinois; On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Employee Discount

Vacation and Personal Days

Health Benefits (Full Time)

Job summary

A well-known book retailer in Illinois is seeking a café staff member to deliver excellent customer service and maintain a welcoming environment. The ideal candidate is passionate about the products and enjoys engaging with customers. Positions available are part-time or full-time, with various benefits including paid time off and health benefits depending on hours worked.

Qualifications

• Knowledge of café operations and beverage preparation.
• Ability to communicate effectively and respectfully.
• Strong organizational and problem-solving skills.

Responsibilities

• Serve customers on the café floor with friendly service.
• Maintain cleanliness and stock levels in the café.
• Follow operational standards and safety codes.

Skills

Excellent customer service

Ability to multitask

Passion for products

Job description

What You Do

• Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
• Deliver the perfect beverage that exceeds customer with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.
• Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.
• Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.
• Take pride in the Café and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience. .
• Execute all operational standards correctly, in a timely manner and in accordance with the café standards, safety and health codes.
• Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
• Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and consistently grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives and is a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Flexible and can adapt to an ever-changing environment.

Notes

An employee in this position can expect an hourly rate starting at $15.00.
Benefits:
Part-time less than 20 hours per week: Sick & Leave pay, Employee Discount
Part-time 20 - 29.99 per week: Sick & Leave pay, Employee Discount, Vacation, Personal Days and Company holidays, 401(k)
Full Time 30+ hours per week: Sick & Leave Pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k), Health Benefits, Disability, Life Insurance, Transit, Tuition Reimbursement