Barista - PT

Barnes & Noble, Inc.; Champaign (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading retail company as a part-time Barista, delivering exceptional customer service by crafting beverages and creating a welcoming café environment. Your passion for coffee and customer interaction will play a crucial role in enhancing customer experience while working collaboratively within a supportive team.

Benefits

Employee Discount

Sick & Leave pay

Qualifications

• Passionate about coffee and products served.
• Enjoy engaging with people and providing recommendations.
• Well-organized and flexible in an ever-changing environment.

Responsibilities

• Provide first class service and ensure customer satisfaction.
• Maintain cleanliness and organization of the café.
• Execute operational standards and make beverage recommendations.

Skills

Customer Service

Multitasking

Problem Solving

Communication

Team Player

Job description

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Location

IL - Champaign - Champaign - 2714

Classification

Part-Time

Job Summary

As a Barista, you provide first class service to our customers with every drink you create and every cookie you bake, ensuring their experience is your top priority. You make the customer experience pleasurable and provide the perfect complement to any book. Your passion for coffee, creating inspiring drinks and your knowledge of the café ensures that customers are delighted by the handcrafted beverages you serve. You support the cluster structure and work collaboratively for the betterment of all stores in the cluster.

What You Do

• Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
• Deliver the perfect beverage that exceeds customer with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.
• Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.
• Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.
• Take pride in the Café and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience. .
• Execute all operational standards correctly, in a timely manner and in accordance with the café standards, safety and health codes.
• Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
• Recognize and offer to help both customers and employees with urgency and care.
  
  

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.
  
  

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and consistently grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives and is a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Flexible and can adapt to an ever-changing environment.
  
  

Notes

An employee in this position can expect an hourly rate starting at $15.00.

Benefits

Part-time less than 20 hours per week: Sick & Leave pay, Employee Discount

Part-time 20 - 29.99 per week: Sick & Leave pay, Employee Discount, Vacation, Personal Days and Company holidays, 401(k)

Full Time 30+ hours per week: Sick & Leave Pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k), Health Benefits, Disability, Life Insurance, Transit, Tuition Reimbursement

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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