Barista (Part-Time)

Follett Corporation; Norwood (OH); On-site; USD 16,531 - 30,940; Part time

Job summary

Follett Corporation is seeking a Barista in Norwood, Ohio, to deliver exceptional customer service and prepare quality beverages. Ideal candidates will have at least 1 year of barista or food service experience, a High School Degree, and the ability to thrive in a fast-paced environment.

The Barista will be responsible for maintaining cleanliness, responding to customer requests, and ensuring operational excellence. This role requires flexibility with hours, including evenings and weekends.

Qualifications

• 1+ years previous Barista or food service experience required.
• Ability to stand for up to two or more hours at any given time.
• Proactively meets both internal and external customer needs.

Responsibilities

• Prepares quality beverages and food products consistently.
• Delivers legendary customer service by building relationships.
• Stocks products and maintains shelves organized.

Skills

Barista experience

Customer service

Attention to detail

Effective communication

Ability to operate coffee equipment

Education

High School Degree or equivalent

Job description

Position Overview

The Barista is responsible for assisting customers and providing great customer service. The Barista must be a quick learner who can remember ingredients, prepare quality beverages, and fill customer orders. The associate must be able to greet customers, build relationships, and work effectively in a team environment.

This position also requires the ability to keep and maintain a clean and sanitary work environment, respond to customer concerns and requests, and ensure all bookstore property and personnel are secure.

Responsibilities

• Prepares quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards. Also, follow health, safety, and sanitation guidelines for all products.
• Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Follett Starbucks Cafe.
• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
• Communicates information to the manager so that the team can respond as necessary to create a quality customer environment during each shift.
• Maintains regular and punctual attendance.
• Follows Starbucks operational policies and procedures, including safety and security, to ensure the safety of all partners during each shift.
• Delivers legendary customer service to all customers by acting with a customer-comes-first attitude by building relationships and connecting with the customer.
• Discovers and responds to customer needs promptly.
• Stocks products and maintains shelves organizes and arrange books and merchandise as appropriate.
• Lift and carry boxes, books, and other merchandise.

Follett Higher Education is a drug-free workplace environment.

Pay Range

$12.00-$22.46/hour

Qualifications

• 1+ years previous Barista/food service experience required.
• High School Degree or equivalent.
• Ability to stand for up to two or more hours at any given time.
• Ability to safely operate coffee equipment as necessary.
• Previous experience in a coffee shop, cafe environment (preferred).
• Detail-orientation in performing accurate transactions.
• Self-motivated and multi-tasks with minimal supervision.
• Proactively meets both internal and external customer needs.
• Effective work methods and consistently meets commitments.
• Effective communication skills-- clear, concise, and positive.
• Computer literacy desired.
• Willingness to work a flexible schedule including evening and weekend hours.
• Ability to sit, stand, walk, climb, kneel and bend.