Barista | Manhattan

Blank Street, Inc.; New York (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Tenure-based PTO

Sick time

1.5x pay on select holidays

Complimentary coffee and treats on‑sh?

Free Blank Street swag

Job summary

Blank Street, Inc. is seeking friendly baristas to deliver exceptional customer service in a fast-paced cafe environment in New York, NY.

You will craft quality beverages, work with a top-tier coffee program, and participate in training to ensure freshness and safe handling of food and drinks. Ideal candidates have 1+ year in customer service, ability to lift 25+ lbs, and flexibility for Part Time (15-25 hrs/week, 3 days) or Full Time (30-40 hrs/week, 4-5 days), including peak days.

Qualifications

• 1+ years in a customer service role, preferably hospitality or cafe.
• 18+ years of age.
• Ability to lift 25+ lbs and stand long periods.
• Availability to meet cafe needs (Part Time or Full Time).
• Part Time: 15-25 hours/week, 3 days; Full Time: 30-40 hours/week, 4-5 days.
• Authorized to work in the U.S. (I-9 compliant).
• Comprehensive Barista accreditation and training program.
• Tenure-based paid time off and sick time.
• 1.5x pay on select holidays.
• Complimentary coffee and treats on shift.
• Free Blank Street swag.

Responsibilities

• Delight customers with welcoming, engaging service to turn every guest into a regular.
• Work within a world-class coffee program to prepare drinks.
• Complete training to ensure proper food and beverage handling.
• Minimize wastage by managing par levels during peaks and valleys.
• Maintain health standards at all times.
• Adhere to product, service and brand training playbooks.
• Collaborate with Operations and Marketing teams to increase foot traffic and sales.

Skills

Customer service

Hospitality

Multi-tasking

Communication

Cash handling

Team player

POS systems

Tools

POS systems

Job description

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading.

Add a Spark to the Ordinary...

Baristas at Blank Street are customer-centric and believe in serving a carefully curated menu with passion and precision making every effort to give customers exactly what they need, every day. You will excel in fast-paced environments, enjoy collaborating with your team, and create quality products. Your role will be hospitality driven, taking pride in giving exceptional service leveling up the ordinary customer experience. You’re able to work independently while also thriving in a team environment, helping to build a strong sense of community for both customers and teammates.

Who We're Looking For

• A friendly and enthusiastic team player with a passion for excellent customer service; you're always ready to make your customers' day
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary
• Passionate about creating delicious coffee, matcha, and other cafe beverages
• A strong independent problem solver with proven multi-tasking and communication skills
• Someone who is curious, adaptable and always willing to learn
• Comfortable working in a team or independently
• Comfortable with cash-handling and maintaining store safety

What You'll Own

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
• Work within a world-class coffee program using the best coffee equipment and product in the industry to prepare the tastiest drinks
• Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Maintain Local Department of Health standards at all times
• Full and complete knowledge and adherence to all product, service and brand training playbooks
• Participate in all initiatives with the Operations and Marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base

Requirements

• 1+ years’ experience in a customer service position, preferably in hospitality or coffee
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
• Part Time: 15-25 hours per week, 3 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as "E-Verify")
• A comprehensive Barista accreditation and training program
• Tenure based paid time off
• Sick time
• 1.5x pay on select holidays
• Complimentary coffee and treats on shift
• Free Blank Street swag

Part Time Definition: 15-20 hours per week, 3 days per week. You must be able to work at least 2 peak days (Friday, Saturday, and/or Sunday)

Full Time Definition: 30-40 hours per week, 4-5 days per week. You must be able to work at least 2 peak days (Friday, Saturday, and/or Sunday)

This job description is intended to describe the general nature and level of work performed in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities and expectations may change from time to time based on business needs, and Blank Street reserves the right to modify, add, or remove duties at any time.