Barista - Luckie's - Full Time - Maryland

Live Casino & Hotel; Hanover (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Barista to join their dynamic team. In this role, you will create and serve a variety of beverages while ensuring a welcoming atmosphere for guests. You will be responsible for maintaining cleanliness and adhering to health standards, all while delivering exceptional customer service. This high-energy environment offers the chance to work alongside a team committed to fairness and fun, making every day an exciting experience. If you thrive in a bustling setting and enjoy engaging with customers, this opportunity is perfect for you.

Benefits

Comprehensive health coverage

Generous retirement savings options

Free uniforms

Free parking

Discounted meals

Service and Attendance bonuses

Tuition reimbursement

Discounts on hotels and travel

Qualifications

• Must be able to obtain an Alcohol Beverage Control card and health certifications.
• One or more years of experience in a similar role.

Responsibilities

• Deliver legendary customer service by connecting with guests and anticipating their needs.
• Maintain a clean workspace and follow health and safety guidelines.

Skills

Interpersonal Skills

Customer Service

Teamwork

Communication Skills

Flexibility

Ability to Learn Quickly

Education

High school diploma or equivalent GED

Job description

Min Compensation: USD $15.00/Hr. Max Compensation: USD $15.00/Hr.

Overview

Why We Need Your Talents:

A Barista is a professional who makes and serves beverages such as coffee, tea, and specialty beverages. They are responsible for taking customer orders and payments. They also clean and sanitize their work areas, seating areas, and equipment/tools.

Compensation: $14.00/hr

It is a condition of employment that all new hires who receive job offers after Dec 4, 2021, be fully vaccinated (14 days after final dose) against COVID-19. A booster shot is not required. A copy of your COVID-19 Vaccination Record Card, or a medical certification from your physician, will be required on your first day of employment. Live! Casino will make reasonable accommodations for a disability or sincerely-held religious beliefs.

Responsibilities

Where You'll Make an Impact:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Live! Casino & Hotel.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
• Communicates information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Follows Live! Casino & Hotel operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean and organized workspace so that partners can locate resources and products as needed.
• Provides quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
• Maintains regular and punctual attendance.

Skills to Help You Succeed:

• Ability to learn quickly.
• Understand and carry out oral and written instructions and request clarification when needed.
• Work as part of a team.
• Build relationships.
• Strong interpersonal skills.
• Flexible work schedule.
• Utilizing conversational skills to engage with and understand our guests.
• Discovering and responding to customer needs through clear and pleasant communication.
• Prepare food and beverages to standard or customized for recipes.

Qualifications

Must-Haves:

• High school diploma or equivalent GED
• One (1) or more year(s) of experience.
• Must be able to obtain and maintain an Alcohol Beverage Control card and any applicable health certifications.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Ability to stand for long periods of times without sitting or leaning.
• Ability to bend, stoop and reach while assisting guests.
• Ability to carry trash bag weighing up to 25 lbs.
• Use of stairs and elevators.

What We Offer

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents.
• Generous retirement savings options are available.
• Free uniforms.
• Free parking.
• Discounted meals.
• Service and Attendance bonuses.
• Tuition reimbursement.
• Discounts on hotels, theme parks, travel, and more!