Barista Lead - Marysville

Richwood Bank; Marysville (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Richwood Bank is seeking a Barista Lead to enhance customer experiences at their coffee shop. The ideal candidate will have excellent customer service skills, a passion for coffee, and the ability to thrive in a fast-paced environment. This role not only serves customers but also plays an integral part in training team members and maintaining product standards. A comprehensive benefits package is offered, supporting both full-time and part-time employees.

Benefits

Medical and wellness program

Dental and vision insurance

401(k) plan

Tuition reimbursement

Professional development opportunities

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service and communication skills.
• Detail-oriented with strong organizational skills.

Responsibilities

• Serve customers and manage orders in a friendly manner.
• Educate customers about coffee and tea products.
• Ensure cleanliness and quality standards of the coffee shop.

Skills

Customer Service

Communication

Detail-oriented

Organizational Skills

Ability to Work Under Pressure

Education

High School Diploma or GED

Job description

Barista Lead

At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.

Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members.

Richwood Bank has a comprehensive benefits package for full-time employees including, but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full time and part time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement, and tons of professional development opportunities!

The Lead Barista is responsible for serving all products with friendly, individualized attention. They are responsible for educating customers about the premium coffees and teas served at Richwood Coffee and identifying opportunities to upgrade customer plans for coffee. Additionally, they communicate when supplies or branded materials need stocked or ordered.

Richwood Bank prides itself on a unique company culture and all team members should be active and engaged participants

Essential Functions

• Smiles and greets all customers upon entering the branch.
• Develops a rapport with customers by learning their names, favorite drinks, etc.
• Verbally receives and creates customer orders in a friendly manner
• Responds proactively to prevent customer service situations
• Accurately scans orders into POS and reports card balances to customers
• Answers customer questions regarding coffee blends, preparation, and product freshness
• Ensures that customers are educated on our Coffee Shop history, program, products, services, and Beneficiaries
• Maintains the highest quality, product standards
• Follows all Crimson Cup drink recipes and procedures
• Educates themselves on the various types of coffee, tea products, blends and roasts
• Restocks supplies when necessary and informs Barista Lead when additional supplies or branded materials are needed
• Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc.
• Reports potential safety hazards to the branch manager
• Informs the Branch Manager on duty of any operational inconsistencies and strengths noted with processes
• Collects and place supply orders
• Completes Branch Barista scheduling
• Alerts Marketing of any product branded materials required for reorder
• Willing and able to work Monday through Saturday.
• To be classified as a full-time employee, Baristas must work at least forty (40) hours per week. Part-time employees are required to work at least twenty (20) hours per week, to maintain their part-time status. Baristas working less than twenty (20) hours per week will be classified as seasonal employees.

Skills and Abilities

• Excellent customer service skills
• Work well under pressure and in a fast-paced environment
• Strong communication skills
• High degree of accuracy
• Detailed and organized
• Maintain a positive morale and professional attitude towards your team and customers
• Punctual
• Excellent verbal and written skills
• Maintains positive morale and professional attitude
• Excellent verbal and written skills
• Well-organized and detail-oriented

Education

• High School Diploma or GED required

Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.