Barista Lead

Driftwood Hospitality; Town of Texas, Houston (WI, TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading hospitality management company as a Lead Barista. In this exciting role, you will provide exceptional customer service, manage associates, and foster a positive environment. With a commitment to excellence and a focus on nurturing talent, this position offers the opportunity to grow in a supportive atmosphere. Enjoy competitive salaries and a comprehensive benefits package, including medical, dental, and vision insurance, as well as employee travel programs. If you are passionate about coffee and customer service, we want you to be part of our journey!

Benefits

Medical, Dental and Vision Insurance

Vacation time and Sick time

401(k) with Company Match

Employee Travel Program

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• Proven ability to provide quality customer service and knowledge of coffee products.
• Previous supervisory experience of at least 6 months is required.

Responsibilities

• Assist in managing and supervising associates in the Starbucks Department.
• Provide technical guidance to new team members and assist in training.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Time Management

Job description

Hilton Houston North, 12400 Greenspoint Drive, Houston, Texas, United States of America Req #6644

Thursday, February 27, 2025

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Hilton Houston North is a recently renovated property located in the Houston City North Area, with 480 rooms and 36 meeting spaces (52,000 SQ Ft) to amaze our guests. We are looking for Top Candidates like You to bring our property alive by delivering exceptional service.

Our Management Company, Driftwood Hospitality Management, is one of the top third-party hotel management in the US with more than 85 properties between the United States, Puerto Rico and Costa Rica. Our portfolio has outstanding partnerships with 20 hospitality brands like Marriott, Hilton, IHG, Wyndham, Choice, and numerous Independent Boutique hotels. Driftwood elevates the industry by its passion for hospitality, resources, technology, and by nurturing and advancing our in-house talent. Our full-time associates enjoy competitive salaries and a generous benefits package including:

• Medical, Dental and Vision Insurance
• Vacation time and Sick time
• 401(k) with Company Match
• Employee Travel Program with special rates at Driftwood Hotels
• And more!

Overview:

The lead barista has a proven ability to provide quality customer service and demonstrated knowledge of coffee products, equipment, and tea products. The lead barista is responsible for serving all products with friendly, individualized attention towards each customer. Lead baristas are instrumental in building customer relationships and fostering a positive and friendly store environment. They also provide technical guidance to new team members and assist in the training program.

Duties (not limited to):

• Assist in managing and supervising associates in the Starbucks Department.
• Responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of this department.
• Carry out supervisory responsibilities in accordance with brand policies and standards.
• Responsibilities may include ordering and receiving product; completing paperwork; interviewing and training associates; planning, assigning, and directing work; assisting in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• The lead barista fulfills any other duties the store manager and/or the assistant manager assigns and represents the hotel and Starbucks in a professional manner.

Qualifications:

• Excellent communication and interpersonal skills.
• Previous experience required as supervisor/lead of at least 6 months. Customer service experience required.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Excellent communication, time management and customer service skills.

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Ready to start our journey with us?

• 401(k)
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts