Barista & Guest Experience Specialist

Crispelli's Pizza; Royal Oak (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Crispelli's Pizza is seeking a customer-focused Barista/Cashier in Royal Oak, MI. You will prepare coffee drinks and food for customers while creating a friendly and hospitable atmosphere.

You are passionate about coffee and customer service, and you will stay organized, calm, and friendly to ensure exceptional experiences. Responsibilities include greeting customers, taking orders, understanding the menu, mastering coffee prep, entering orders into the POS system, and keeping work areas clean

Qualifications

• Previous knowledge of food service regulations preferred.
• ServeSafe or Food Handler’s Certification, or willing to obtain.
• Strong customer service and interpersonal communications skills.
• Able to stand for long periods of time.
• Able to utilize quick thinking and apply quick resolution to guest issues in accordance with the brand standards.
• Excellent conflict resolution skills.
• Able to work in a fast-paced environment.

Responsibilities

• Greet all customers with a friendly smile; provide friendly, efficient, and personal service to each customer.
• Take food and drink orders; understand the food and beverage menu in order to provide the best possible description and execution of menu items to your guests.
• Demonstrate an in-depth understanding of the coffee preparation process, including specialty drinks.
• Accurately and efficiently enter orders into POS system.
• Clear and reset counters and tables at the conclusion of each guest visit.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

Skills

Customer service

Interpersonal communications

Stand for long periods

Job description

Crispelli's Pizza is seeking a customer-focused Barista/Cashier in Royal Oak, MI. You will prepare coffee drinks and food for customers while creating a friendly and hospitable atmosphere.

You are passionate about coffee and customer service, and you will stay organized, calm, and friendly to ensure exceptional experiences. Responsibilities include greeting customers, taking orders, understanding the menu, mastering coffee prep, entering orders into the POS system, and keeping work areas clean