Barista & Guest Experience Specialist

Omni Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Union dues

Job summary

Omni Hotels & Resorts in Pittsburgh is seeking a guest-focused café associate to prepare hot and cold drinks and food items, take orders, and provide excellent service. You will upsell beverages and pastries while handling transactions accurately and maintaining a clean work area.

Candidates should have prior customer service experience, barista or F&B background, and certifications like ServSafe and RAMP. Flexible availability including weekends and holidays is required.

Qualifications

• Must have prior customer service experience.
• Barista or food & beverage experience preferred.
• Excellent communication skills both in person and on the phone.

Responsibilities

• Provide excellent service to all guests.
• Take beverage and food orders professionally.
• Brew coffee and specialty beverages; upsell items.
• Process transactions accurately and balance the cash drawer.
• Coordinate with culinary team for product needs.

Skills

Customer service

Barista experience

Communication skills

Flexible availability

Cash handling

Education

Servsafe Certification

RAMP Certification

Tools

POS system

Micros computer

Coffee maker

Job description

Omni Hotels & Resorts in Pittsburgh is seeking a guest-focused café associate to prepare hot and cold drinks and food items, take orders, and provide excellent service. You will upsell beverages and pastries while handling transactions accurately and maintaining a clean work area.

Candidates should have prior customer service experience, barista or F&B background, and certifications like ServSafe and RAMP. Flexible availability including weekends and holidays is required.