Barista & Guest Experience Specialist

Caribou Coffee Operating Company, Inc.; Brainerd (MN); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

Employee Discount & Free Shift Drink

Flexible schedule

Growth Opportunities

Tips

Job summary

Caribou Coffee in Brainerd, MN is hiring a Team Member to deliver day-making guest service, craft beverages, and keep the coffeehouse running smoothly. No experience required; we value energy, reliability, and a passion for coffee.

You’ll work flexible hours, join a warm team, and earn an hourly wage with tips. Join us to bring our purpose and core values to life, serve guests, and grow with a brand that treats people right.

Qualifications

• Must be at least 16 years of age.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as the coffeehouse needs.
• Excellent customer service mindset.
• Ability to thrive in a fast-paced environment.
• Passion for coffee, hospitality, and being part of a team.

Responsibilities

• Delivers guest service that builds real connections, active listening, personal attention, and the small moments that make someone's day.
• Hand-crafts beverages and prepares food to standard recipes, customizing to Guest preferences.
• Confidently moves between barista, greeter, and any other role the shift calls for, ready to take on whatever task is needed in the moment.
• Takes orders and manages the cash drawer accurately, following cash-handling, safety, and security standards.
• Keeps the coffeehouse clean, organized, and well-stocked, meeting Caribou's operating standards for quality and safety.
• Anticipates what's needed next for a Guest or a teammate and acts on it before being asked.
• M akes recommendations to Guests grounded in real product knowledge, not just a script.
• Knows the difference between a problem to solve on the spot and one that calls for a leader, and asks for support accordingly.
• Takes direction from leaders and understands the team is balancing multiple priorities at once.
• Shows up for every scheduled shift on time and ready to go, maintaining reliable, consistent attendance.
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love.
• Brings exceptional and engaging energy to the shift, making fun happen with teammates, and for Guests.
• Approaches the role with a learner's mindset, always looking to sharpen skills and improve.
• Shows up as a dependable teammate, staying steady under pressure and asking for help when needed.
• Takes ownership of the impact they have on the people around them.

Skills

Customer service

Flexible schedule

Hospitality

Team player

Attention to safety

Job description

Caribou Coffee in Brainerd, MN is hiring a Team Member to deliver day-making guest service, craft beverages, and keep the coffeehouse running smoothly. No experience required; we value energy, reliability, and a passion for coffee.

You’ll work flexible hours, join a warm team, and earn an hourly wage with tips. Join us to bring our purpose and core values to life, serve guests, and grow with a brand that treats people right.