Barista & Guest Experience Champion

Family Fare, LLC; Granger (IN); On-site; USD 17,000 - 21,000; Full time

Job summary

SpartanNash’s Family Fare, LLC banner invites applicants for a retail coffee shop role at our Granger, Indiana location. You will prepare beverages and foods, operate the cash register, and provide courteous customer service in a fast-paced store environment.

Responsibilities include stocking, maintaining cleanliness, understanding store programs, and assisting with product location and promotions. Prior retail experience and strong communication are preferred for a positive customer experience.

Qualifications

• High school diploma or GED (preferred).
• One year of retail or related experience preferred.
• Good verbal communication skills; ability to interact politely and effectively with customers.
• Good customer service and organisational skills; detail-oriented.
• Basic reading, writing and arithmetic skills are required.

Responsibilities

• Prepare coffee shop beverages; brew, mix and/or blend beverages according to set standards.
• Prepare food items according to procedures.
• Ensure food and beverages are handled in a safe manner and according to established guidelines, and work is completed in a clean work environment.
• Operate cash register to itemise customer purchases and process payments including, but not limited to; cash, checks, credit cards, gift certificates, coupons, etc.
• Stock items and rotate Coffee items and merchandise displays.
• Maintain understanding of current store programmes and product locations.
• Understand use of check-stand equipment (i.e., register) and coffee shop equipment and its efficient operation.
• Notify the department lead or manager if products and supplies need to be ordered.
• Comply with Company policies regarding security, cash handling/cash drawer accounting procedures, product handling (i.e., damaged/spoiled products), etc.
• Maintain a clean and well-stocked department; ensure the department complies with Company safety and sanitation procedures and standards.
• Communicate the Company programmes (i.e., loyalty programme, scans, etc.), in-store specials and coupons to customers, and models high standards of service to achieve a customer oriented store.
• Follow all PPE and Safety Guidelines
• Follow all Food Safety and Cleaning Expectations
• Follow Guest Experience Guidelines
• May be assigned tasks in other departments based on customer experience need
• Additional responsibilities may be assigned as needed

Skills

Customer service

Verbal communication

Organizational skills

Basic math

Education

High school diploma or GED

Job description

SpartanNash’s Family Fare, LLC banner invites applicants for a retail coffee shop role at our Granger, Indiana location. You will prepare beverages and foods, operate the cash register, and provide courteous customer service in a fast-paced store environment.

Responsibilities include stocking, maintaining cleanliness, understanding store programs, and assisting with product location and promotions. Prior retail experience and strong communication are preferred for a positive customer experience.