Barista: Craft Coffee Expert & Guest Experience Pro

Dunkin' Donuts; Cleveland (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Dunkin' is seeking an experienced barista to brew great coffee and deliver exceptional guest experiences in our cafe. The ideal candidate will be committed, proactive, and skilled at upselling while building lasting relationships with customers.

Applicants should be proficient with various coffee techniques and equipment, capable of handling transactions, and comfortable contributing to a clean, welcoming shop environment.

Qualifications

• Prior experience as a barista.
• Skilled in coffee preparation techniques.
• Skilled in operating and maintaining coffee equipment.
• Strong sales and presentation skills.
• High school diploma.

Responsibilities

• Ensuring customer satisfaction by catering to guests' needs.
• Providing menu recommendations and additional information.
• Preparing coffee using various preparation techniques and equipment.
• Selling coffee and coffee grinding and brewing equipment.
• Handling cash and credit transactions.
• Maintaining inventory and managing storage and supplies.
• Maintaining a safe, healthy, and appealing work environment.

Skills

Customer service

Upselling

Team player

Problem solving

Attention to detail

Education

High school diploma

Tools

Espresso machines

Job description

Dunkin' is seeking an experienced barista to brew great coffee and deliver exceptional guest experiences in our cafe. The ideal candidate will be committed, proactive, and skilled at upselling while building lasting relationships with customers.

Applicants should be proficient with various coffee techniques and equipment, capable of handling transactions, and comfortable contributing to a clean, welcoming shop environment.