Assistant Manager Dunkin

Dunkin'; Bloom Township (IL); On-site; USD 24,000 - 32,000; Full time

Job summary

Dunkin' in the United States is seeking an experienced barista to brew great coffee and deliver outstanding guest experiences.

The role requires friendly, sales-oriented individuals who can work well with a team, handle cash transactions, and maintain an inviting store environment.

The ideal candidate has prior barista experience and a high school diploma.

Qualifications

• Prior barista experience preferred.
• Skilled with coffee preparation techniques.
• Able to upsell and build customer relationships.

Responsibilities

• Ensure customer satisfaction by catering to guests' needs.
• Provide menu recommendations.
• Prepare coffee using various techniques and equipment.
• Sell coffee and related equipment.
• Handle cash and credit transactions.
• Maintain inventory and store supplies.
• Keep the work area safe and appealing.

Skills

Customer service excellence

Sales and upselling

Team collaboration

Problem-solving

Attention to detail

Education

High school diploma

Tools

Coffee equipment operation

Coffee grinding & brewing equipment

Job description

Main Responsibilities of a Barista:

• Preparing coffee using various preparation techniques and equipment.
• Selling coffee and coffee grinding and brewing equipment.
• Ensuring customer satisfaction by catering to guests' needs.

Barista Job Description:

We are looking for an experienced barista who can brew a great cup of joe and help us provide exceptional customer experiences to our guests.

A type of employee that we have in mind is committed to the job and shows initiative in enhancing the reputation of our coffee shop. This person should be an excellent salesman and a great team player with a knack for problem-solving and attention to detail.

A qualified candidate must be skilled in using various coffee preparation techniques and coffee brewing and grinding equipment, but must also be able to cater to our guests' needs, upsell when appropriate, and build long-lasting customer relationships.

Responsibilities of a Barista:

• Ensuring customer satisfaction by catering to guests' needs.
• Providing menu recommendations and additional information.
• Preparing coffee using various preparation techniques and equipment.
• Selling coffee and coffee grinding and brewing equipment.
• Handling cash and credit transactions.
• Maintaining inventory and managing storage and supplies.
• Maintaining a safe, healthy, and appealing work environment.

Barista Job Requirements:

• Must have prior experience as a barista.
• Must be skilled in using various coffee preparation techniques.
• Must be skilled in operating and maintaining coffee equipment.
• Must showcase great sales and presentational skills.
• Must carry at least a high school diploma.

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.