Barista/ Coffee Shop Attendant

Warner Center Marriott Woodland Hills; Los Angeles (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Warner Center Marriott Woodland Hills is seeking a Barista/Coffee Shop Attendant to promote and sell merchandise in the gift shop and serve food and beverages in the coffee shop, delivering an exceptional guest experience through outstanding service and communication.

You will inform guests about items, prepare coffee drinks, maintain a clean shop, restock displays, and handle transactions via Micros POS with proper cash handling and inventory support. Weekend and holiday shifts required.

Qualifications

• High school diploma or equivalent education required.
• Retail and/or customer service experience preferred.
• Café or barista experience preferred 3–6 months related experience and/or training.

Responsibilities

• Informs customers about the available food, beverage, and gift shop items in the Coffee shop and provides information about the hotel.
• Prepares specialty coffee drinks in accordance with established recipes. Operates Coffee shop equipment according to proper procedures.
• Maintains a neat and clean environment in the Coffee shop. Cleans equipment, displays, floors, etc. as per SOP for daily cleaning program.
• Straightens/refreshes/restocks merchandise and food displays to maintain a fresh look in the Coffee shop.
• Close and open Coffee shop on time with proper setup for the day and proper closing procedure for the evening.
• Completes all sales through the Micros system, processes transactions in accordance with established accounting procedures ensuring proper cash handling, and is responsible for a cash drawer.
• Assists with managing inventory by monitoring stocks and working with management to place orders.
• Accounts for all cash and secures money drops in accordance with hotel and company policies.

Skills

Customer service

Cash handling

Barista

Upselling

Education

High school diploma

Tools

Micros POS

Job description

Description

The Barista/ Coffee Shop Attendant will promote and sell merchandise in the gift shop and serve food and beverages in the coffee shop, ensuring an exceptional guest experience through outstanding service and excellent interpersonal communication.

Division Marriott Warner Center

Description

The Barista/ Coffee Shop Attendant will promote and sell merchandise in the gift shop and serve food and beverages in the coffee shop, ensuring an exceptional guest experience through outstanding service and excellent interpersonal communication.

Responsibilities

• Informs customers about the available food, beverage, and gift shop items available in the Coffee shop and provides customers with information about the hotel.
• Prepares specialty coffee drinks in accordance with established recipes. Operates Coffee shop equipment according to proper procedures.
• Maintains a neat and clean environment in the Coffee shop. Cleans equipment, displays, floors, etc. as per SOP for daily cleaning program.
• Straightens/refreshes/restocks merchandise and food displays to maintain a “fresh” look in the Coffee shop.
• Close and open Coffee shop on time with proper setup for the day and proper closing procedure for the evening.
• Completes all sales through the Micros system, processes transactions in accordance with established accounting procedures ensuring proper cash handling, and is responsible for a cash drawer.
• Assists with managing inventory by monitoring stocks and working with management to place orders.
• Accounts for all cash and secures money drops in accordance with hotel and company policies.
• Knows and complies with all company policies and procedures pertaining to this position and its duties
• Ability to work on weekends and holidays

Education and Experience

• High school diploma or equivalent education required
• Retail and/or customer service experience preferred.
• Café or barista experience preferred 3-6 months related experience and/or training.

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.