Barista- Café Ora

Hei-Hotels-; Los Angeles (CA); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Employee discount

Job summary

HEI Hotels and Resorts operates Hotel Per La in downtown Los Angeles, a Marriott Autograph Collection hotel, and seeks a friendly, customer-focused team member for an hourly role in the outlet. You will greet guests, take orders, and process payments with a smile, helping ensure a memorable dining experience.

You will balance the cash drawer, maintain clean service areas, and collaborate with staff to deliver exceptional service.

Qualifications

• Basic math skills to operate a cash register and make change.
• Ability to operate a keyboard and Point of Sale procedures.
• Excellent verbal and written communication with guests and coworkers.
• Ability to sit or stand for extended periods in a busy outlet.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Greet guests warmly upon arrival and take accurate orders.
• Prepare customer orders accurately and efficiently.
• Ring guest checks and process payments using POS.
• Balance cash drawer and secure house bank at shift end.
• Maintain clean, organized service areas and equipment.
• Address guest requests and resolve issues tactfully.

Skills

Basic math

Verbal & written communication

Cash handling

Conflict resolution

Tools

POS system

Keyboard proficiency

Job description

About UsHEI Hotels and Resorts is proud to welcome the Hotel Per La, a Marriott Autograph Collection Hotel, located in the heart of downtown Los Angeles to our growing portfolio. As one of the standout hotels in Los Angeles, we are born in the business of friends and believe that the richness of life lies in simple, warm moments. We combine a community-focused spirit, thoughtful design, and a convenient location near the LA Convention Center. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $25.00 - $25.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverviewProvide superior customer service while maintaining a clean and attractive outlet for guests.Essential Duties and ResponsibilitiesGreet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests.Prepare customers’ orders as requested accurately and efficiently.Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge).Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.Maintain the highest level of standards for all product preparation.Clean or sanitize work areas, utensils, equipment, service stations or seating areas.Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsBasic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing.Ability to operate a keyboard and Point of Sale procedures.Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.