Barista and Cashier Unbridled

Fremont Economic Development Corporation; Colorado; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic hotel team as a Front Desk Agent, where you'll be integral to guest experiences. Responsibilities include managing reservations, assisting guests, and ensuring satisfaction. Ideal candidates possess strong communication skills and a friendly demeanor. We offer competitive pay and growth opportunities in a vibrant work environment.

Benefits

Competitive pay

Opportunities for career growth

Positive work environment

Qualifications

• Previous experience in hospitality or customer service is an advantage.
• Ability to work flexible hours, including weekends and holidays.
• Friendly, approachable, and professional demeanor.

Responsibilities

• Greet guests upon arrival and assist with check-in and check-out.
• Manage hotel reservations and ensure guest satisfaction.
• Communicate with housekeeping and maintenance regarding guest requests.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Organizational Skills

Education

High school diploma or equivalent; college degree preferred

Tools

Hotel management software

Office equipment

Job description

Unbridled Hospitality Group is a dynamic full-service hospitality company that encompasses two distinctive restaurants, three vibrant bars, a historic boutique hotel and more on the horizon. Rooted in our core values of character, change, credibility and community, we are dedicated to reigniting the spirit of hospitality along Main Street in Cañon City, Colorado. If you've got the hospitality gene, we want to hear from you!

APPLY HERE: www.unbridledhospitality.com

Key Responsibilities

• Guest Reception & Service:
• Greet guests upon arrival with a warm, friendly, and professional demeanor.
• Assist guests with check-in and check-out processes, ensuring a seamless experience.
• Provide information about the hotel’s amenities, services, and local attractions.
• Handle guest inquiries, complaints, and requests with empathy and efficiency.
• Reservations & Room Assignments:
• Manage hotel reservations, confirming guest bookings and handling cancellations or modifications.
• Assign rooms based on guest preferences and availability, ensuring all special requests are met when possible.
• Ensure the accuracy of guest billing information and process payments.
• Communication & Coordination:
• Communicate with housekeeping, maintenance, and management regarding guest requests and any special accommodations.
• Coordinate transportation services or any external requests (taxis, shuttles, reservations, etc.).
• Administrative Duties:
• Answer phone calls and direct them to appropriate departments.
• Maintain front desk operations, including updating guest records, creating reports, and managing logs.
• Assist with the preparation and filing of guest invoices, receipts, and payments.
• Security & Safety:
• Ensure the safety and security of guests and hotel property, following established safety protocols.
• Monitor surveillance systems and respond to emergencies as necessary.
• Guest Experience:
• Ensure guest satisfaction by providing a personalized experience and anticipating needs.
• Handle guest feedback and ensure any issues are resolved promptly.
• Additional Duties:
• Assist with other tasks or projects as assigned by hotel management.

Requirements

• High school diploma or equivalent; college degree preferred.
• Previous experience in hospitality, customer service, or front desk operations is an advantage.
• Excellent communication and interpersonal skills.
• Proficient with hotel management software and office equipment (computer, phone system).
• Strong problem-solving skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Friendly, approachable, and professional demeanor.
• Strong organizational skills and ability to multitask in a fast-paced environment.

About Yourself

• In a short statement tell us something that makes you stand out from the crowd.

Join our team as a Front Desk Agent and be part of a dynamic Hotel environment where you can showcase your exceptional customer service skills. As a Front Desk Agent, you will play a crucial role in ensuring our guests have an enjoyable in-room experience. We offer competitive pay, opportunities for career growth, and a positive work environment. Apply now to join our team!

Schedule:

• Day shift
• Evening shift
• Morning shift

**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.