Barista 1

HMSHost; Phoenix (AZ); On-site; USD 17,000 - 21,000; Part time

Job summary

HMSHost at Starbucks locations is seeking a Barista to fulfill orders and complete sales transactions with a focus on friendly service and product knowledge. You will prepare drinks to brand standards and handle cash, while educating customers about coffee and brewing methods.

Responsibilities include greeting customers, taking orders, upselling when possible, maintaining a clean and stocked area, and following safety policies to ensure smooth operations during high-volume periods.

Qualifications

• Friendly, enthusiastic and outgoing interaction with customers.
• Ability to stand, bend, and move during shifts.
• Ability to read and comprehend instructions and policies.
• Some cash handling and customer service experience preferred.

Responsibilities

• Greet customers and take orders, look for opportunities to upsell.
• Prepares all drink orders to Starbucks and HMSHost standards.
• Operates a cash register and handles payments accurately.
• Educates customers about beans, brewing methods and product differences.
• Cleans and stocks the customer area.
• Follows safety and security policies to ensure a safe shift.
• Maintains calm demeanor during peak times to keep the store running smoothly.

Skills

Customer service

Cash handling

Upselling

Beverage preparation

Product knowledge

Cleanliness

Tools

Cash register

Job description

Summary: The Barista is responsible for fulfilling orders and completing sales transactions within a Starbucks establishment and performing other support functions which may include cleaning the food preparation, customer seating or stock areas and maintaining inventory; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager.

Essential Functions:

• Greets customers and takes food order; provides information about products and looks for opportunity to “up-sell” products
• Prepares all drink orders to Starbucks and HMSHost standards
• Operates a cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follows all HMSHost customer service and cash handling policies and procedures
• Educates and informs customers about the differences among coffee beans, coffee preparation and home brewing methods
• Cleans and stocks customer area
• Follows HMSHost and Starbucks operational policies and procedures, including those for safety and security, to ensure the safety of all partners during each shift
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Requires the ability to bend, twist, and stand to perform normal job functions
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
• Requires the ability to learn and maintain knowledge of Starbuck’s products and procedures
• Some cash handling and customer service experience preferred

Source: HMSHost